Mandarin Speaker Customer Service

SF Express Indonesia; Sidoarjo; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A logistics company in Sidoarjo is looking for a candidate to oversee customer shipping operations and analyze feedback to improve services. The ideal applicant will have at least 2 years of experience in customer service within the logistics industry and professional-level Mandarin skills. This role requires enthusiasm for operational excellence in the logistics sector.

Qualifications

• Experience of at least 2 years in customer service within the logistics industry.
• Professional Mandarin language skills.

Responsibilities

• Follow up on customer shipping orders and handle exceptions.
• Collect and analyze customer feedback.
• Propose improvement suggestions based on feedback trends.

Skills

Customer Service

Mandarin Fluency

Supply Chain Knowledge

Education

Supply Chain Management, Logistics Management, or Marketing

Job description

Responsibilities

1. Key Account Operations: Responsible for following up on customer shipping orders and handling exceptions to ensure timely and accurate delivery.
2. Monitor customer feedback: Collect and analyze customer feedback.
3. Based on key issues and trends identified in customer feedback, propose corresponding improvement suggestions.

Job Requirements

1. Majors in Supply Chain Management, Logistics Management, or Marketing are preferred.
2. Fluent in Mandarin professional level.
3. Experience at least 2 years in customer service on logistic industry
4. Willing to work at Sidoarjo, East Java