Mandarin Reservation Agent

About the role

You will be responsible to ensure the property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations system and the provision of a high level of customer service.

Who you are

• We're not your regular Hotel and it's most likely that you are not the average Hotel employee either. You view the glass as half full, you are a little bit quirky & you love to have fun just like us!
• Outstanding written and oral English and Chinese skills for business reasons.
• Essential that you have previous experience in a handle cluster or central reservations role with exposure to analysis.
• A fantastic Telephone technique!
• Well hello??! You will absolutely LOVE numbers & crunching & analysing.
• You need a strong understanding of hotel distribution systems including PMS (Opera/Opera Cloud), Channel Managers, Booking Engines (Synexis and/or ihotelier).
• Ability to effectively use revenue management principals and tools, price trackers & Channel Managers.
• Strong interpersonal skills, you'll be working directly with the leadership teams.
• An active team player, we have a high level of collaboration across the team.
• Ability to perform under pressure, we are a fast-paced business with no time to waste!
• Excellent communication skills, goes without saying.
• Solid understanding of Microsoft applications (Excel).
• Strong negotiation and sales skills - you love to seal the deal.
• This position is applicable for Indonesia Citizen and Bali Based.

Hurry and apply now!