Mandarin Customer Care

Teleperformance; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative fluent in Mandarin to deliver exceptional support. The role involves assisting customers with inquiries and troubleshooting, requiring strong communication skills and a problem-solving mindset. Candidates must be willing to work on-site in Yogyakarta. Experience in customer service is a plus.

Qualifications

• Near-native fluency in Mandarin is required.
• Experience in customer service or contact center is a plus.
• Willingness to work on-site in Yogyakarta.

Responsibilities

• Deliver exceptional customer support via chat and voice to Mandarin-speaking customers.
• Assist customers with product inquiries and troubleshooting.
• Maintain professionalism and empathy in all interactions.
• Accurately document and update customer records.

Skills

Mandarin fluency (written & spoken)

English proficiency (B2 for Chat, C1 for Voice)

Strong communication skills

Problem-solving mindset

Job description

• Deliver exceptional customer support via chat and voice to Mandarin -speaking customers.

• Assist customers with product inquiries, troubleshooting, and warranty issues related to client products.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Collaborate with team members to resolve complex cases and provide timely solutions.

• Accurately document and update customer records in internal systems.

Requirements:

• Near-native fluency in Mandarin (written & spoken) – Local candidates preferred.

• English proficiency: B2 for Chat, C1 for Voice.

• Experience in customer service, contact center, or e-commerce support is a plus.

• Strong communication skills and problem-solving mindset.

• Willingness to work on-site in Yogyakarta.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Role?

How would you rate your English language skills?

Have you worked in a call centre before?

Do you have customer service experience?

Which of the following languages are you fluent in?

How would you rate your Mandarin language skills?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.