Manager - Sales (Travel Industry)

TBO.COM; Palembang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading travel solutions company in Palembang is seeking a Key Accounts Manager to develop and manage relationships with key accounts, focusing on client needs and optimizing revenue growth. Ideal candidates will have 3-5 years of experience in B2B travel, excellent sales skills, and a strong customer-centric approach. The role includes analyzing performance metrics and presenting insights to improve client relationships. Competitive salary and benefits offered.

Qualifications

• 3-5+ years of experience in key account management within B2B travel.
• Strong understanding of the travel sector and common challenges.
• Proven track record of achieving sales targets.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Develop relationships with decision-makers to foster loyalty.
• Conduct regular reviews of clients’ needs and performance.

Skills

Sales and Negotiation Skills

Analytical Skills

Customer-Centric Approach

Communication Skills

Client Relationship Management

Education

Bachelor’s degree in business or related field

Master’s degree or certifications in travel/tourism

Tools

CRM software

Booking platforms

Job description

Job Title: Key Accounts Manager (Retail/B2A) (Account Management) , Palembang , Sumatra

Position Summary:

The Key Accounts Manager will be responsible for developing, managing, and growing

relationships with key accounts. This role will focus on identifying clients’ needs, building

long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction.

The ideal candidate should have a strong background in sales and account management

within the travel industry, excellent interpersonal skills, and the ability to strategically align

client needs with company offerings.

Key Responsibilities:

• Serve as the primary point of contact for assigned key accounts, handling all client

commercial inquiries.

• Develop deep relationships with decision-makers and influencers within each

account to foster loyalty and retention.

• Conduct regular reviews of clients’ needs, performance metrics, and travel patterns

to propose tailored solutions.

• Regular partners visit during the week to meet them and build rapport with

management and agents.

• Develop and implement strategic account plans to meet or exceed sales targets and

revenue goals.

• Identify and pursue upsell and cross-sell opportunities by promoting additional

travel products or services.

• Monitor market trends, competitors’ activities, and client industry developments to

position offerings that match client needs.

• Facilitate a seamless onboarding experience for new clients, ensuring they are fully

trained on using the company’s booking platforms and understanding available

services.

• Organize periodic training sessions for clients on new features, products, and

booking solutions.

• Attend industry events, conferences, and trade shows to represent the company,

strengthen existing relationships, and establish new connections.

• Collaborate with cross-functional teams (e.g., marketing, product, operations) to

align on client needs and deliver customized solutions.

• Analyze sales data, travel trends, and client usage patterns to identify growth

opportunities and areas for improvement.

• Prepare and present regular performance reports for each account, along with

actionable insights and recommendations to improve sales and service quality.

• Maintain accurate records of client interactions, sales activities, and account

progress in CRM tools.

• Proactively resolve any issues, complaints, or service challenges that may arise,

ensuring client satisfaction and retention.

Qualifications and Skills:

• Education: Bachelor’s degree in business, Travel Management, or a related field. A

master’s degree or additional certifications in travel/tourism or sales is a plus.

• Experience: 3-5+ years of experience in key account management, sales, or

business development within the B2B travel or related industry.

• Industry Knowledge: Strong understanding of the travel sector, booking platforms,

and common challenges in corporate/B2B travel.

• Sales and Negotiation Skills: Proven track record of achieving sales targets, with

excellent negotiation and persuasion skills.

• Analytical Skills: Ability to interpret data, analyze account performance, and

generate actionable insights.

• Customer-Centric Approach: Strong focus on client satisfaction and relationship-

building.

• Technical Proficiency: Familiarity with CRM software and booking platforms.

• Communication Skills: Excellent verbal and written communication skills, with the

ability to present ideas clearly and professionally.

Key Competencies:

• Client Relationship Management

• Strategic Thinking and Planning

• Sales and Revenue Optimization

• Problem Solving and Decision Making

• Team Collaboration and Coordination

• Adaptability and Resilience