Manager, Quality

Crocs, Inc.; Jakarta Pusat; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

Crocs, Inc. in Indonesia seeks a Manager, Quality based in Cirebon to lead product quality for Crocs and HEYDUDE across Tier 1 factories, suppliers, and subcontractors.

You will ensure standards from development through bulk production, strengthen supplier accountability, and report to the Senior Quality Manager. You translate global quality standards into factory plans, lead risk assessments, collaborate with global teams, drive continuous improvement using data, and coach teams while traveling

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 8–12 years of quality experience in footwear or consumer products.
• Experience leading people, suppliers, or multi-factory quality programs.
• Strong knowledge of footwear development, materials, molding, cementing, stitching, finishing, and mass-production processes.
• Ability to interpret product specifications, test methods, technical standards, and laboratory results into clear business decisions.
• Excellent English communication; working knowledge of Chinese; Bahasa Indonesia preferred.

Responsibilities

• Translate Crocs, Inc. global quality standards into clear factory quality plans, control plans, inspection methods, testing requirements, and escalation protocols for assigned suppliers in Indonesia.
• Lead quality risk assessments and issue resolution across product development, production trials, DMF/A activities, first-batch evaluations, bulk production, and AQL final inspections.
• Partner with Crocs and HEYDUDE Product Development, Sourcing, Manufacturing, Materials, Testing, factory leadership, and regional quality teams to communicate risks, align actions, and close issues on time.
• Use quality data, defect trends, audit results, consumer complaints, returns, and cost-of-poor-quality insights to prevent recurrence and improve tools, processes, and reporting.
• Assess factory quality systems; coach factory quality teams, quality engineers, and inspectors; build supplier capability, accountability, and ownership at source.
• Manage, coach, and develop direct reports by setting clear priorities, assigning responsibilities, providing regular feedback, and building a high-performing quality team that supports business needs and drives continuous improvement.
• Ensure: SOP compliance, line-audit discipline, QA sampling plans, material and finished-product testing, and timely escalation of nonconforming results.
• Lead containment, root-cause analysis, corrective and preventive actions, rework verification, complaint and failure analysis, and effectiveness validation with key stakeholders.
• Track supplier quality KPIs and ensure compliant control, segregation, documentation, disposition, and destruction of rejected, B-grade, and C-grade products.

Skills

AQL inspection

Root-cause analysis

CAPA

Statistical process control

Quality systems management

Leadership

English proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Quality-data reporting tools

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

The Manager, Quality, based in Cirebon, Indonesia, leads product quality assurance for the Crocs and HEYDUDE brands across assigned Tier 1 factories, suppliers, and subcontractors in Indonesia, with support for the broader regional sourcing network as required. This role ensures that Crocs, Inc., quality standards, processes, and policies are consistently implemented from product development through bulk production and final shipment while strengthening supplier capability, accountability, and ownership at source. This position reports to the Senior Quality Manager.

What You'll Do

• Think: Translate Crocs, Inc. global quality standards for the Crocs and HEYDUDE brands into clear factory quality plans, control plans, inspection methods, testing requirements, and escalation protocols for assigned suppliers in Indonesia.
• Achieve: Lead quality risk assessments and issue resolution across product development, production trials, DMF/A activities, first-batch evaluations, bulk production, and AQL final inspections.
• Connect: Partner with Crocs and HEYDUDE Product Development, Sourcing, Manufacturing, Materials, Testing, factory leadership, and regional quality teams to communicate risks, align actions, and close issues on time.
• Innovate: Use quality data, defect trends, audit results, consumer complaints, returns, and cost-of-poor-quality insights to prevent recurrence and improve tools, processes, and reporting.
• Grow: Assess factory quality systems; coach factory quality teams, quality engineers, and inspectors; and build supplier capability, accountability, and ownership at source.
• Lead: Manage, coach, and develop direct reports by setting clear priorities, assigning responsibilities, providing regular feedback, and building a high-performing quality team that supports business needs and drives continuous improvement.
• Ensure: Quality Milestone, maintain effective quality controls, including SOP compliance, line-audit discipline, QA sampling plans, material and finished-product testing, and timely escalation of nonconforming results.
• Think and Connect: Lead containment, root-cause analysis, corrective and preventive actions, rework verification, complaint and failure analysis, and effectiveness validation with key stakeholders.
• Safeguard: Track supplier quality KPIs and ensure compliant control, segregation, documentation, disposition, and destruction of rejected, B-grade, and C-grade products.

What You'll Bring to the Table

• Bachelor's degree in Footwear Technology, Engineering, Manufacturing, Quality Management, Materials Science, or related discipline, or equivalent relevant experience.
• Typically, 8–12 years of quality experience in footwear or consumer products, including experience leading people, suppliers, or multi-factory quality programs.
• Strong knowledge of footwear development, commercialization, construction, materials, molding, cementing, stitching, finishing, and mass-production processes.
• Demonstrated ability to manage quality systems and performance across external factories, subcontractors, and material suppliers.
• Strong working knowledge of AQL inspection, quality-system auditing, risk assessment, root-cause analysis, CAPA, statistical process control, and structured problem-solving methods.
• Ability to interpret product specifications, test methods, technical standards, and laboratory results and translate findings into clear business decisions.
• Effective communication, negotiation, coaching, and cross-functional stakeholder-management skills, with excellent English proficiency and working proficiency in Chinese; proficiency in Bahasa Indonesia is preferred.
• Proficiency in Microsoft Office and quality-data reporting, with the ability and willingness to travel frequently from Cirebon across Indonesia and occasionally within the region or internationally.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Corporate