Manager

PT. Tiki Wisata Surabaya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

PT. Tiki Wisata Surabaya, a leading tour and travel company, is seeking an experienced Operations Manager to oversee daily functions and ensure exceptional service delivery. This full-time role requires leadership skills, strategic planning, and a deep understanding of travel product development. Ideal candidates will have at least 5 years of experience managing teams in the tourism sector, with a proven record of developing successful travel packages.

Benefits

Competitive salaries

Performance-based bonuses

Health insurance

Professional development opportunities

Qualifications

• Minimum 5 years of experience in a management role in the tourism sector.
• Proven ability to lead and motivate a team.
• Strong understanding of high value travel product development.

Responsibilities

• Oversee day-to-day operations ensuring exceptional customer service.
• Design and implement high-margin travel packages.
• Analyze performance data and identify areas for improvement.

Skills

Leadership

Communication

Problem Solving

Financial Management

Interpersonal Skills

Education

Degree in Hospitality Management or Business Administration

Tools

Digital Marketing Tools

Online Travel Platforms (OTA)

Job description

About the role

We are offering an exciting opportunity for experienced professionals in the tourism industry at PT. Tiki Wisata Surabaya, a tour and travel company based in Surabaya, East Java. In this full-time role, you will be responsible for overseeing the day-to-day operations of our organisation, ensuring we deliver exceptional service to our customers and meet our strategic business objectives.

What you'll be doing

Manage and coordinate all aspects of the company's operations, including staffing, budgeting, and resource allocation

Design and implement high-margin travel packages (honeymoon, holy land, incentive trips, etc.)

Develop and implement strategies to improve efficiency, productivity, customer satisfaction and upsell opportunities: eSIM, equipment rental, travel insurance, etc.

Oversee the training and development of our team, fostering a positive and collaborative work environment

Analyze performance data and identify areas for improvement, implementing effective solutions

Liaise with key stakeholders, including clients, vendors, and other departments, to ensure smooth coordination and problem-solving

Ensure compliance with relevant laws, regulations, and industry best practices

Contribute to the overall strategic direction of the company and assist with the achievement of long-term goals

What we're looking for

Minimum 5 years of experience in a management role within the tour and travel sector

Demonstrated ability to lead and motivate a team, with strong interpersonal and communication skills

Proven track record of implementing successful exclusive and corporate travel packages

Excellent problem-solving and decision-making skills, with the ability to think critically and creatively

Proficient in financial management, budgeting, and resource allocation

Strong understanding of high value travel product development (MICE, custom tours, luxury trips)

Well connected with key vendors (transportations, hotels, event organizers, insurance, etc.)

Familiar with digital marketing tools and online travel platforms (OTA).

Degree or equivalent qualification in hospitality management, business administration, or a related field

What we offer

At PT. Tiki Wisata Surabaya, we believe in providing our employees with a supportive and rewarding work environment. We offer competitive salaries, opportunities for career advancement, and a range of benefits, including performance based bonuses, health insurance, and professional development opportunities. Our company culture is one of collaboration, innovation, and a strong commitment to customer service.

About us

Founded in 2002, PT. Tiki Wisata Surabaya is a hospitality and tourism company based in Surabaya, East Java. We offering a wide range of services, including tour operations, ticketing and event planning. Our mission is to provide our customers with unforgettable experiences and to contribute to the growth and development of the tourism industry in the region.

If you are passionate about the hospitality and tourism industry and are ready to take on a challenging and rewarding role, we encourage you to apply now.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

Do you have customer service experience?

How many years' experience do you have in digital marketing?

How many years' experience do you have in the hospitality & tourism industry?

Which of the following languages are you fluent in?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)