Luxury Store Manager

Flook The Label; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Flook The Label in Bali is seeking a Store Operations & Staff Manager to oversee daily store activities and deliver a premium customer experience. You will lead inventory, visual merchandising, and staff performance to uphold the brand image and drive sales among high-net-worth clients.

Responsibilities include recruiting and training a sales team, resolving customer inquiries promptly, and using data to improve store operations and revenue. Fluency in English and Bahasa Indonesia is preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or related field preferred.
• Proven luxury retail management experience with a track record of achieving and exceeding sales targets.
• Experience managing a team in a high-end retail setting.

Responsibilities

• Oversee day-to-day operations of the stores, ensuring a seamless and elevated customer experience.
• Manage inventory levels, product displays, and merchandising to uphold the brand's image.
• Cultivate a customer-centric environment, providing exceptional service to high-end clientele
• Resolve customer issues and inquiries promptly, maintaining a positive brand image.
• Together with HR Manager, recruit, train, and supervise a team of sales associates, fostering a culture of excellence and professionalism.
• Motivate and inspire staff to achieve sales targets and uphold brand standards.
• Implement the sales strategies provided by the Headquarter to drive revenue growth and meet/exceed sales targets.
• Analyze market trends and customer preferences to optimize product offerings through constant feedback with the Headquarter
• Ensure the store reflects the brand's image through visual merchandising and adherence to corporate guidelines.
• Establish and maintain relationships with high-profile clients to enhance brand loyalty.
• Prepare regular reports on sales performance, customer feedback, and inventory levels.
• Utilize data to make informed decisions and improvements to store operations.

Skills

Customer focus

Leadership

Communication

Analytical thinking

Initiative

Education

Bachelor's degree in Business/Marketing

Experience in luxury retail management

Team management experience

Tools

POS systems

Inventory management software

Job description

Store Operations & Staff

• Oversee day-to-day operations of the stores, ensuring a seamless and elevated customer experience.
• Manage inventory levels, product displays, and merchandising to uphold the brand's image.
• Cultivate a customer-centric environment, providing exceptional service to high-end clientele
• Resolve customer issues and inquiries promptly, maintaining a positive brand image.
• Together with HR Manager, recruit, train, and supervise a team of sales associates, fostering a culture of excellence and professionalism.
• Motivate and inspire staff to achieve sales targets and uphold brand standards.

4. Sales and Revenue Generation

• Implement the sales strategies provided by the Headquarterto drive revenue growth and meet/exceed sales targets.
• Analyze market trends and customer preferences to optimize product offerings through constant feedback with the Headquarter

5. Brand Representation

• Ensure the store reflects the brand's image through visual merchandising and adherence to corporate guidelines.
• Establish and maintain relationships with high-profile clients to enhance brand loyalty.

6. Reporting and Analysis

• Prepare regular reports on sales performance, customer feedback, and inventory levels.
• Utilize data to make informed decisions and improvements to store operations.

Requirements Profile

1. Education

• Bachelor's degree in Business, Marketing, or a related field preferred.

2. Experience

• Proven experience in luxury retail management with a track record of achieving and exceeding sales targets.
• Previous experience managing a team in a high-end retail setting.

3. Knowledge

• In-depth knowledge of luxury products and market trends.
• Familiarity with POS systems and inventory management.

Skills

1. Customer Focus

• Strong dedication to providing exceptional service to high-net-worth individuals.
• Ability to build and maintain relationships with VIP clientele.
• Excellent leadership and team management skills.
• Ability to motivate and inspire a team to achieve and surpass goals.

3. Communication

• Exceptional verbal and written communication skills ( both English and Bahasa Indonesia)
• Ability to articulate and convey the brand's values to staff and customers.

4. Analytical

• Strong analytical and problem-solving skills.
• Proficiency in using data to make informed decisions.

Personal Skills

1. Poise and Professionalism

• Maintaining a polished and professional appearance at all times.
• Ability to adapt to changing circumstances and priorities.

3. Initiative

• Proactive approach to identifying opportunities for improvement and implementing solutions.

4. Confidentiality

• Ability to handle sensitive customer and business information with discretion.

By possessing these qualities, the Store and Customer Service Manager will contribute to the continued success and growth of our esteemed brand.