Loyalty Sales Consultant

PT Accor Advantageplus; Jakarta Utara; Hybrid; IDR 496.853.000 - 828.089.000; Full time

Job summary

A leading hospitality loyalty program provider in Jakarta Utara is seeking a Sales Representative to make outbound calls to hotel customers and close sales. The ideal candidate has proven sales experience, strong communication skills, and the ability to understand customer needs. This role offers opportunities for uncapped commissions and a hybrid work environment.

Qualifications

• Proven experience in sales or customer service, preferably in hospitality or travel.
• Proficiency in CRM software and basic computer skills.
• Goal-oriented mindset with a track record of achieving sales targets.

Responsibilities

• Make outbound calls to customers who have stayed at an Accor hotel.
• Use Accor Plus sales methodology to discover needs & close sale.

Skills

Sales experience

Customer service experience

Strong communication skills

Active listening

Problem-solving skills

Fluency in English

Fluency in Bahasa Indonesia

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

Overview

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more. We are excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

Accor Plus is Asia Pacific\'s most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

Job Description

Responsibilities

• Make outbound calls to customers who have stayed at an Accor hotel
• Use Accor Plus sales methodology to discover needs & close sale

About You

• You enjoy speaking with people and have the confidence to build rapport quickly. You can stay motivated by achieving sales targets and take pride in delivering unforgettable experiences to our loyal members
• Strong communication skills with the ability to adapt to different customers
• Active listening and a genuine interest in understanding customer needs
• Excited about working in a sales environment, with uncapped commissions

Qualifications

• Proven experience in sales, customer service, or a related field, preferably in the hospitality or travel industry
• Strong communication skills with the ability to build rapport quickly and effectively over the phone
• Excellent active listening skills and a genuine interest in understanding customer needs
• Demonstrated ability to adapt communication style to different customer personalities
• Goal-oriented mindset with a track record of achieving sales targets
• Proficiency in CRM software and basic computer skills
• Knowledge of loyalty programs and customer retention strategies
• Strong problem-solving skills and ability to think on your feet
• Excellent time management and organizational skills
• Ability to work in a fast-paced, target-driven environment
• Fluency in English and Bahasa Indonesia; additional languages are a plus
• Bachelor\'s degree in Business, Marketing, or a related field preferred (but not required)
• Flexibility to work in a hybrid work environment, with some on-site presence required