Lombok Beach Club Operations Lead

IBMC; Lombok; On-site; IDR 145,080,000 - 200,880,000; Full time

Benefits offered by this job

Competitive salary

Direct ownership role

Beach club environment

Job summary

IBMC in Lombok, West Nusa Tenggara, is seeking an Operational Manager to lead daily floor operations, ensure flawless guest service, and serve as the on-site right hand to management.

This high-ownership role requires fluent English, hands-on leadership of the FOH team, cross-department coordination with Kitchen, Bar, Reception, and a focus on safety, training, and end-of-shift reporting.

Qualifications

• Minimum 4–6 years of operational leadership experience in hospitality.
• Fluent English is mandatory for collaboration with leadership and guests.
• Hands-on, floor-active leadership style with strong guest focus.

Responsibilities

• Lead daily floor operations and oversee FOH staff effectiveness.
• Coordinate real-time with Kitchen, Bar, Reception and Management.
• Maintain service standards, handle guest feedback and complaints.
• Conduct onboarding, briefings and ongoing coaching of staff.
• Prepare end-of-shift reports and communicate updates to leadership.
• Enforce health, safety and cleanliness standards.

Skills

Fluent English

Leadership

Problem solving

Interpersonal skills

Cross-department coordination

Training & coaching

Job description

IBMC in Lombok, West Nusa Tenggara, is seeking an Operational Manager to lead daily floor operations, ensure flawless guest service, and serve as the on-site right hand to management.

This high-ownership role requires fluent English, hands-on leadership of the FOH team, cross-department coordination with Kitchen, Bar, Reception, and a focus on safety, training, and end-of-shift reporting.