Logistics Officer

Spin Master; Kota Semarang; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading global children's toy and entertainment company in Semarang is seeking a Customer Service Specialist to manage customer orders and ensure satisfaction. The ideal candidate has experience in CPG/Retail, strong communication skills, and knowledge of SAP. This role offers growth opportunities and a flexible work environment.

Benefits

Growth and career opportunities

Flexible work hours

Comprehensive benefits

Other fun perks

Qualifications

• Minimum 2 years of CPG/Retail experience preferred.
• Ability to adjust quickly to new processes and procedures.
• Experience with a Tier 1 ERP system required.

Responsibilities

• Provide top-tier customer service to ensure customer satisfaction.
• Manage orders in a timely and accurate manner.
• Communicate service issues to internal and external stakeholders.

Skills

Excellent written and verbal communication

Strong interpersonal skills

Strong time management

Organizational skills

Ability to identify and resolve problems

Team player

Education

Bachelor's degree in Supply Chain Logistics or a related discipline

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Please note that if you are a current Spin Master employee, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment, and digital gaming company? At Spin Master, our commitment to open-mindedness, integrity, and innovation has made us an industry leader.

Job Description

Reporting to Senior Manager, Operations, you will provide top-tier customer service to your assigned account through proactive management of orders from receipt through delivery and partner with cross-functional team members and stakeholders to ensure best-in-class results.

Responsibilities

• Provide top-tier customer service to ensure customer satisfaction.
• Process customer orders within 48 hours of receipt.
• Manage orders in a timely and accurate manner, adhering to customer dates.
• Communicate service issues to internal and external stakeholders on a timely basis.
• Navigate and research in SAP, customer's system, and 3rd party systems to effectively manage order execution.
• Partner with Supply Chain to resolve issues, determine root cause, and identify ways to improve to ensure top performance and proactively mitigate non-compliance charges.
• Administer quote process.
• Initiate and maintain regular dialogue with key stakeholders to resolve and prevent issues and enhance mutual understanding of the order-to-cash process.
• Cultivate and maintain positive relationships with customers and internal stakeholders.
• Partner with the team and other functions to identify ways to improve efficiency of the order-to-cash process.
• Actively participate in Retail Engagement initiatives, scorecarding, and liaise with internal and external stakeholders to drive customer service level improvements.

Requirements

• Excellent written and verbal communication, strong interpersonal skills.
• Strong time management, organizational, and prioritization skills.
• Ability to adjust quickly to new processes and procedures.
• Ability to work and make decisions independently in a fast-paced environment.
• Ability to proactively identify and resolve problems.
• Team player who helps create a result-focused and motivating team environment.
• Bachelor's degree preferred in Supply Chain Logistics or a related discipline.
• Minimum 2 years of CPG/Retail experience preferred.
• Experience with a Tier 1 ERP system (SAP) required.
• Working knowledge of Windows, Excel, and Word.

What We Offer

• Growth and career opportunities.
• Flexible work hours.
• Innovation, collaboration, and fun.
• Comprehensive benefits.
• Other fun perks.

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making. We have a proven record of opportunities for future advancement and internal transfers for our passionate and results-driven team. Everyone is welcome in our sandbox, and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection, and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team by email at [e-mail] or by phone at [phone], and we will work with you to meet your accessibility needs.