LIVE CHAT ENGLISH E-COMMERCE SURAKARTA

Preferably experience as Contact Center Agent

Fresh Graduates Are Welcome

Good Skill in English (Written)

Willing to Work with shift schedule

Responsibilities:

1. Manage incoming customer inquiries via Live Chat.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid, and complete information by using the right methods/tools.
5. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
6. Keep records of customer interactions, process customer accounts, and file documents.
7. Follow communication procedures, guidelines, and policies.