Listing Frontline Team Lead - Operations (Solo)

Shopee; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Indonesia is seeking a dedicated operations team leader to oversee daily activities and ensure team KPIs are met. Responsibilities include task distribution, collaboration with departments, and implementation of process improvements. The ideal candidate holds a Bachelor's degree and has strong logical and analytical skills, with a positive attitude and the ability to work under pressure.

Qualifications

• 1-3 years of working experience.
• Strong logical and analytical thinking.
• Able to work under pressure.

Responsibilities

• Distribute task and supervise team activities.
• Manage and track team KPIs.
• Identify process improvement opportunities.

Skills

Logical thinking

Analytical thinking

Problem-solving skills

Communication skills

Presentation skills

Ms. Office

Education

Bachelor's degree

Tools

Ms. Excel

Ms. Word

Google Spreadsheet

Job description

Job Description

• Distribute task and ensure all team members have the task
• Supervise and manage the daily activities of the operations team members
• Manage and track team KPIs and ensure goals are met or exceeded
• Coordinate with other departments/regional team to ensure seamless flow of operations
• Identify process improvement opportunities and lead initiatives to implement them
• Regular briefing with other stakeholders.
• Collaborate with the Quality team to assess agent quality issues and implement improvement plans.
  
  

Requirements

• Bachelor's degree from any major
• Have 1-3 working experience
• Have strong logical thinking, analytical thinking, and problem-solving skills
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point) and Google Spreadsheet, slides, and docs
• Excellent knowing about products and product categories in Shopee
• Driven, attention to detail, and motivated
• Able to work under pressure and under dynamic target
• Positive attitude and eagerness to learn
• Able to work as an individual and team
• Good communication (written and verbal) and presentation skills
• Have experience as a team leader is a plus
• Fluent in english is a plus