Learning & Quality Development - SPX Express

Shopee; Daerah Khusus Ibukota Jakarta; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading company in e-commerce seeks a Learning and Development Coordinator to enhance operational training. You will create learning programs, evaluate them, and manage a reward system for couriers while collaborating with various stakeholders. This role requires a Bachelor's degree and strong project management skills, ideally suited for a fast-paced environment.

Qualifications

• Experience in coordinating learning and development programs.
• Knowledge of quality management is a plus.
• Ability to adapt in a dynamic work environment.

Responsibilities

• Conduct Learning Need Analysis and create learning programs.
• Manage reward program for couriers and drivers.
• Evaluate learning programs and generate reports.

Skills

Project Management

Interpersonal Skills

Data Analysis

Communication Skills

Education

Bachelor's degree in a relevant field (e.g., Engineering)

Tools

Data Analysis Tools

Job description

Job Description

• Conduct Learning Need Analysis (LNA) and create comprehensive learning program for Operations Team
• Collaborate effectively with various stakeholders, including team leaders, trainers, and subject matter experts to ensure the successful implementation of learning and quality improvement initiatives.
• Establish and maintain a knowledge management system to facilitate the sharing of best practices, standard operating procedures, and essential information for the Operations Team.
• Evaluate learning programs and generate reports for the Operations Team
• Conduct technical assessments to assess the proficiency of acting employees and identify areas requiring further development or training.
• Manage and oversee the reward program for couriers, including riders and drivers, to recognize and incentivize exceptional performance and adherence to quality standards.
• Lead projects to improve our operations' quality, working closely with cross-functional teams to implement changes and track progress.
  
  

Requirements

• Bachelor's degree in a relevant field (e.g., Engineering) or a similar field.
• Proven experience in coordinating learning and development programs.
• Strong project management skills with a focus on quality improvement.
• Excellent interpersonal and communication skills for effective collaboration with stakeholders.
• Proficiency in data analysis and reporting tools.
• Knowledge of quality management principles and methodologies is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.
• Willing to be placed at Sunter, North Jakarta