Learning & Development Supervisor (Facility Management)

Staffinc; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing staffing solutions in Indonesia! This role focuses on employee development and training program design, ensuring that the workforce is equipped with the necessary skills for success. You will create comprehensive training materials and facilitate engaging workshops, both in-person and online. With a commitment to continuous improvement, you will monitor service quality and implement enhancements to training outcomes. If you are passionate about developing talent and driving performance in a dynamic environment, this is the perfect opportunity for you!

Qualifications

• 5+ years of experience in FM with 2 years in a training role.
• Strong knowledge of FM soft services like cleaning and security.

Responsibilities

• Assess manpower performance and provide coaching.
• Develop training materials and implement training programs.
• Conduct quality audits and monitor training outcomes.

Skills

Employee Development

Training Program Design

Service Quality Standards

Communication Skills

Education

Bachelor's degree in Human Resources

Bachelor's degree in Business Administration

Bachelor's degree in Facility Management

Job description

Join our internal team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment!

About Staffinc

Staffinc is Indonesia’s leading digital staffing platform, providing end-to-end workforce solutions:

• Staffing: From recruitment to payroll management.
• HR System: Simplified hiring, payroll, and benefits.
• Procurement & Rental: Essential tools and equipment for workers.

Since 2018, Staffinc has empowered over 1.7 million workers across more than 350 cities, combining people and technology for real impact.

Job Description:

Employee Development:

1. Assess FM manpower performance and quality.
2. Provide coaching and feedback.

Training Program Design:

1. Develop comprehensive training materials, including manuals and modules related to FM soft services.
2. Implement training programs tailored to different skill levels.
3. Create and maintain SOPs for various FM tasks.

Training Delivery:

1. Facilitate in-person workshops, including hands-on training.
2. Conduct virtual learning sessions.
3. Lead induction and on-the-job training programs.

Service Quality:

1. Build success metrics and performance indicators.
2. Conduct quality and performance audits.
3. Monitor training outcomes and implement improvements.

Continuous Improvement:

1. Stay updated with industry trends.
2. Revise and improve training materials regularly.

Reporting and Documentation:

1. Maintain detailed records of training activities.
2. Ensure proper documentation of SOPs, training materials, and safety standards.

Project Roll-Out Preparation:

1. Design solutions for FM projects.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Facility Management, or related fields.
• Minimum of 5 years experience in FM, with at least 2 years in a training role.
• Strong knowledge of FM soft services, including cleaning, security, etc.
• Proven experience in creating and delivering training programs, including SOP development.
• Strong understanding of service quality standards and KPIs for performance evaluation.
• Ability to design and implement learning modules.
• Excellent communication skills in both Indonesian and English, with the ability to engage learners effectively.