Lead Product Designer, CX

UX and Design; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A design-focused company in Jakarta Utara is seeking a Product Designer to lead design initiatives within a cross-functional team. You will create impactful solutions by collaborating with product managers, engineers, and stakeholders. Ideal candidates should possess a user-centric approach and thrive in a collaborative environment. This role is fully onsite.

Qualifications

• User-centric approach towards design.
• Experience collaborating in cross-functional teams.

Responsibilities

• Lead product design from early insights to final solutions.
• Collaborate cross-functionally to align on user-centric solutions.
• Drive product discovery through user research and synthesis.
• Support and enhance the design system.
• Communicate design work effectively to align with stakeholders.

Job description

You will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

If you have a user-centric approach, and thrive in collaborative environments, then the Grab Design team is the place for you. We're looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab. You will be reporting to the Manager. The role will be fully onsite.

The Critical Tasks You Will Perform

• Lead product design from early insight to final solutions — transforming ideas into clear, intuitive experiences that deliver real value to users and the business.
• Collaborate cross-functionally with product managers, engineers, researchers, and stakeholders to align on impactful, user-centric solutions that meet business goals.
• Drive product discovery by planning and conducting user research, synthesizing insights, and translating findings into actionable design opportunities.
• Support and enhance the design system by creating and documenting new components, refining existing ones, and ensuring consistency across products.
• Communicate your design work by presenting solutions, rationale, and processes clearly to team members and stakeholders, driving alignment and shared understanding across functions.