Lead for Community Systems and Service Delivery (Health System Strengthening and Implementation)

Center for Indonesia's Strategic Development Initiatives (CISDI); Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Center for Indonesia's Strategic Development Initiatives (CISDI) seeks a Lead for Community Systems & Service Delivery to provide functional and technical leadership for strengthening and scaling community health approaches in Indonesia. The role ensures the quality of community health platforms, cadre workforce, outreach, and linkages to facilities within a matrix organization.

The candidate will work with the Model of Care, Digital Health, MERL & Knowledge Management, and other teams to

Qualifications

• Master's degree in public health, health policy, health systems, community health, health care management, medicine, nursing, social sciences, or related field.
• At least five years of experience in health systems strengthening, community health, primary health care, or complex health program implementation, with leadership.
• Experience designing, strengthening, testing, or scaling community-based health services or systems.
• Strong knowledge of Indonesia's health system and primary care reforms, ILP, and related platforms or comparable experience.
• Understanding of community-based service delivery, workforce/kader systems, supervision, referral and follow-up, and community-facility integration.
• Experience translating assessments and evidence into practical interventions, operating models, or scale-up strategies.
• Knowledge of community participation, local governance, program costing, health financing, and institutionalisation.
• Track record of engaging government institutions, health facilities, local governments, and partners.
• Experience leading multidisciplinary teams and managing complex technical workstreams in a matrix environment.
• Excellent written and spoken Bahasa Indonesia and English.
• Experience with implementation research, learning agendas, or adaptive management is an advantage.
• Experience moving a community health pilot into government policy or routine systems is an advantage.

Responsibilities

• Provide functional and technical leadership for strengthening, testing, institutionalising, and scaling community systems and service delivery.
• Oversee technical quality of community health platforms, workforce/kader, outreach and follow-up, and community-facility linkages.
• Set technical direction, standards, guidance, and quality assurance within a matrix structure.
• Collaborate with Model of Care, Digital Health, MERL & Knowledge Management, Research, Policy & Advocacy, Communications, and Finance & Administration.
• Translate community needs and implementation evidence into practical delivery models and implementation strategies.
• Guide workforce and operational requirements for institutionalisation, replication, and scale-up.

Skills

Health systems strengthening

Community health

Public health leadership

Stakeholder engagement

Policy translation

Project leadership

Indonesia health system

English

Bahasa Indonesia

Adaptive management

Implementation research

Education

Master's degree

Job description

Under the supervision of the Chief of HSSI and HSSI Manager, the Lead for Community Systems & Service Delivery provides functional and technical leadership for strengthening, testing, institutionalising, and scaling community systems and community-based service delivery approaches. The role oversees the technical quality of community health platforms, workforce and kader, outreach and follow-up, community-facility linkages, and operational requirements for accessible and continuous care.

Working within a matrix structure, the Lead sets technical direction, standards, guidance, and quality assurance while Project Leads and Project Officers remain accountable for project delivery and coordination. The Lead works closely with the Model of Care and Digital Health pillars, as well as MERL & Knowledge Management, Research, Policy & Advocacy, Communications, and Finance & Administration, to translate community needs and implementation evidence into practical delivery models, workforce and operational requirements, and strategies for institutionalisation, replication, and scale-up.

Minimum Qualifications

• Master's degree in public health, health policy, health systems, community health, health care management, medicine, nursing, social sciences, or a related field.
• At least five years of experience in health systems strengthening, community health, primary health care, or complex health program implementation, including experience in a technical or program leadership role.
• Demonstrated experience designing, strengthening, testing, adapting, or scaling community-based health services or community health systems.
• Strong knowledge of Indonesia's health system and primary care reforms, including ILP and relevant community health platforms, workforce arrangements, and local government structures, or comparable experience elsewhere.
• Solid understanding of community-based service delivery, community health workforce/kader systems, supportive supervision, referral and follow-up, and community-facility integration.
• Experience translating community and health-system assessments, implementation evidence, and stakeholder needs into practical interventions, operating models, implementation frameworks, or scale-up strategies.
• Working knowledge of community participation, local governance, program costing, health financing, and institutionalisation of health interventions.
• Track record of engaging government institutions, Puskesmas and health facilities, local governments, community actors, development partners, and civil society.
• Experience leading multidisciplinary teams and managing complex technical workstreams in a matrix environment.
• Excellent written and spoken Bahasa Indonesia and English.
• Experience with implementation research, learning agendas, or adaptive management is an advantage.
• Experience moving a community health pilot or delivery approach into government policy, routine systems, or budget is an advantage.

Core Competencies

• Strategic Thinking
• Strategic Planning
• Leadership
• Results and Quality Orientation
• Developing Others
• Communication
• Integrity
• Social Impact Orientation
• Community Systems Strengthening
• Community-based Service Delivery
• Community Health Workforce and Kader Systems
• Community Platform and Service Readiness
• Community-Facility Integration, Referral, and Follow-up
• Community Participation and Local Governance
• Implementation Learning, Adaptive Management, and Scale-up
• Costing, Sustainability Planning, and Institutionalisation
• Evidence Translation for Policy and Decision-Making
• Government and Community Stakeholder Engagement

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