Last Mile Dispatcher

PT Allo Fresh Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company is seeking a Dispatcher who will be responsible for route optimization, tracking vehicle status, and ensuring timely deliveries. This role requires strong communication skills and proficiency in dispatch software. The ideal candidate will have experience in logistics, the ability to handle challenges efficiently, and a detail-oriented mindset to maintain accurate records.

Qualifications

• Proven experience in dispatch or logistics role.
• Proficiency in dispatch software, GPS, and fleet management.
• Excellent verbal and written communication skills.

Responsibilities

• Plan and optimize routes for drivers.
• Track vehicle locations using GPS.
• Coordinate solutions for unexpected delivery issues.

Skills

Communication

Critical Thinking

Time Management

Detail-Oriented

Tools

Dispatch Software

GPS

Fleet Management Systems

Microsoft Excel

Microsoft Word

Job description

• Plan and optimize routes for drivers to minimize travel time, fuel usage, and ensure on-time delivery.
• Track the location and status of vehicles using GPS or fleet management software and maintain real-time communication with drivers.
• Provide timely updates to customers on delivery schedules, delays, or any other issues.
• Handle unexpected issues (e.g., traffic delays, vehicle breakdowns) and coordinate solutions to minimize disruptions.
• Ensure all drivers comply with company policies and safety regulations.
• Maintain accurate records of dispatch logs, driver activity, and delivery reports.
• Coordinate with other departments, such as warehouse or customer service, to ensure all aspects of delivery are aligned with business requirements.

Requirements:

• Proven experience in a dispatch or logistics role, ideally within transportation or delivery services.
• Proficiency in dispatch software, GPS, and fleet management systems.
• Strong computer skills (e.g., Excel, Word) for reporting and record keeping.
• Excellent verbal and written communication skills; ability to communicate clearly with drivers and clients.
• Strong critical-thinking skills to handle unforeseen challenges quickly and efficiently.
• Ability to manage multiple tasks and prioritize based on urgency.
• Familiarity with regional geography, road networks, and traffic patterns.
• Willingness to work irregular hours, including weekends or nights, as required by operational demands.
• Meticulous with information accuracy for route planning and record keeping.
• Professional demeanor when interacting with clients and addressing any concerns.

Do you have customer service experience?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Dispatcher?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)