Large Account Associate, GrabFood Medan (Contract Based)

PT Solusi Transportasi Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 484.105.000 - 806.843.000; Full time

Job summary

A leading on-demand delivery service is looking for a Large Account Management professional in Medan, Indonesia. The ideal candidate will build strategic relationships with high-profile merchants and drive business growth. Responsibilities include managing relationships, ensuring quality service delivery, and using data-driven approaches to foster growth. A Bachelor's degree and 4+ years of relevant experience are required. This position offers a complete benefits package and is full-time for a 1-year contract.

Benefits

Term Life and Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

LASA volunteering leave

FlexWork arrangements

Qualifications

• 4+ years experience in sales, business development, account management, or operations.
• Knowledge in business process management and risk identification.
• Interest in external stakeholder engagement and industry trends.

Responsibilities

• Improve business growth by designing and implementing strategies.
• Engage, retain, and grow important merchants through effective communication.
• Ensure the delivery of end-to-end processes from planning to execution.
• Use data-driven approaches for ROI estimation and KPI analysis.
• Ensure partners maintain service and food quality standards.

Skills

Management skills

Sales experience

Business development

Customer relationship management

Proficiency in English

Education

Bachelor's degree in management, business, public administration, or engineering

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We contribute towards Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Indonesia. We develop business strategies that help us achieve our vision in serving our community. We create beneficial collaborations with merchant partners to enhance their business offering and improve the lives of customers.

Get to Know the Role

We are looking for a Large Account Management professional to help Grab build strategic relationships with high-profile merchants and increase revenue. The ideal candidate has strong management skills. If you believe you have what it takes, we'd love to hear from you. You will be part of the team driving growth for Grab, reporting to the manager. The role is onsite and for a 1-year contract.

The Critical Tasks You Will Perform

• Improve business growth by designing and implementing strategies, developing tailored communications to build merchant trust, communication, and service needed to serve
• Relationship building: engage, retain, and grow our most important merchants by listening to their needs and feedback, maintaining close communication
• Ensure the delivery of end-to-end processes, from planning to execution
• Drive growth and higher ROI
• Use a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers
• Ensure consistency and quality: make sure partners maintain service and food quality standards, liaising with operations, customer service, and partners to resolve issues via email, phone, or in person
• Collaborate cross-functionally with product, operations, and merchant acquisition teams to ensure the best experience for merchants

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in management, business, public administration, or engineering preferred
• 4+ years experience in sales, business development, account management, or operations
• Knowledge in business process management, risk identification, and successful initiative execution
• Interest in external stakeholder engagement and off-ground activities
• Proficiency in English; Mandarin is a plus
• Passion for the on-demand delivery space, especially food delivery, with industry trend awareness
• Comfortable using a laptop and various sales tools/applications

Additional Information

Life at Grab

We care about your well-being with benefits such as:

• Term Life and Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave, LASA volunteering leave
• Grabber Assistance Programme for support
• FlexWork arrangements for work-life balance

Our Values

We are committed to an inclusive, equitable workplace where all candidates are considered fairly and equally, regardless of background or attributes.

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