L1 Operations Internship

MateCareer; Jakarta Pusat; On-site; IDR 11,160,000 - 16,740,000; Full time

Job summary

PT Phincon invites applications for an L1 Operations Internship located in Jakarta Pusat. The role focuses on IT operations and monitoring support, with a 6-month internship and full working office arrangement.

The intern will work in shift-based hours and gain exposure to ticketing, incident handling, and routine system checks. Ideal candidates are final-year students or fresh graduates in CS/IT/IS/Computer Engineering, with basic SQL/PLSQL knowledge, familiarity with Windows and Linux, strong

Qualifications

• Basic understanding of SQL/PLSQL.
• Familiarity with Windows and Linux operating systems.
• Strong communication skills and a good team player.
• Highly detailed, disciplined, and responsible.
• Willingness to learn and adapt quickly.

Responsibilities

• Monitor systems, servers, networks, databases, and applications regularly.
• Handle L1 operational tickets, incidents, and service requests.
• Record and update ticket status accurately within the ticketing system.
• Escalate complex issues to Level 2/3 support when necessary.
• Ensure critical alerts are followed up per standard procedures.
• Perform routine system health checks based on operational checklists.
• Support shift handovers and maintenance activities.
• Adhere to SOPs, SLAs, and information security policies.

Skills

SQL/PLSQL

Windows

Linux

Communication

Team player

Detail-oriented

Willingness to learn

Education

Final-year students or fresh graduates in CS/IT/IS/Computer Engineering

Job description

Job opportunity for L1 Operations Internship at PT Phincon in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia.

Kualifikasi:

About the Opportunity

Position: IT Operations / Monitoring Support (Internship)

Contract Duration: 6-Month Internship

Working Arrangement: Full WFO (Work From Office)

Working Hours: Shift-based (Shift 1: 06:00 - 14:30 WIB) (Shift 2: 14:00 - 22:30 WIB)

Location: Menara Batavia, Jl. K.H. Mas Mansyur No.Kav. 126, Central Jakarta

Job Responsibilities

• Monitor systems, servers, networks, databases, and applications on a regular basis.
• Handle first-level (L1) operational tickets, incidents, and service requests.
• Record, update, and manage ticket status accurately within the ticketing system.
• Escalate complex issues to Level 2/Level 3 support teams when necessary.
• Ensure all critical alerts are promptly followed up on in accordance with standard procedures.
• Perform routine system health checks based on operational checklists.
• Conduct smooth operational handovers between shift changes.
• Support scheduled maintenance activities (Preventive Maintenance).
• Ensure all maintenance processes strictly adhere to company SOPs, SLAs, and information security policies.

Job Requirements

• Final-year students or Fresh Graduates majoring in Computer Science, Information Technology, Information Systems, Computer Engineering, or related fields.
• Basic understanding of SQL / PLSQL.
• Familiarity with Windows and Linux Operating Systems.
• Strong communication skills and a good team player.
• Highly detailed, disciplined, and responsible.
• Strong willingness to learn and adapt quickly.