Key Account - Marketing Solutions

Blibli; Jakarta Timur; On-site; IDR 359,259,924 - 538,889,886; Full time

Job summary

Blibli in Jakarta Timur is seeking an experienced candidate for the role of Client Success Manager. This position is responsible for serving as the primary point of contact for clients using the company's marketing services, guaranteeing performance accountability, especially in P&L management.

The ideal candidate has a strong digital marketing background and excellent communication and negotiation skills. You'll be working in an environment that fosters growth, collaboration, and innovative problem-solving.

Qualifications

• Minimum 4 years of experience in account management or business development in a digital or creative context.
• Strong understanding of content creation, live streaming commerce, and affiliate marketing.
• Ability to analyze campaign performance data effectively.

Responsibilities

• Act as the single point of contact for clients across marketing service needs.
• Manage P&L per client and ensure profitability.
• Lead onboarding for new clients and brief relevant internal teams.

Skills

Account management

Client success

Digital marketing services

Communication skills

Negotiation skills

Job description

Fulfilment At Speed (FAS) is part of Blibli Group—an integrated enabler company that drives fulfillment, logistics, and supply‑chain excellence across Indonesia’s omnichannel ecosystem. We move fast to deliver reliable operations and exceptional service for customers and partners. Here, you’ll be part of a team that keeps things moving—turning data into action, problems into solutions, and every delivery into a promise kept.

Position Summary

Serves as the primary point of contact for clients utilizing the company's marketing services. Responsible for P&L per client, performance of delivered services (content, live streaming, affiliate), and acting as the single gateway between the client and all involved internal teams.

What We’ll Work On Together

• Act as the single point of contact (SPOC) for clients across all marketing service needs
• Manage P&L per client and ensure account profitability
• Lead the onboarding process for new clients and brief relevant internal teams
• Monitor the performance of marketing services (content, live streaming, affiliate) engaged by each client
• Conduct regular performance reviews with clients and develop optimization action plans
• Identify upsell and cross‑sell opportunities within existing client accounts
• Proactively manage client expectations and resolve escalations
• Coordinate with Content Strategy, Creative Production, Affiliate, and Live Streaming teams to ensure delivery aligns with client needs
• Produce periodic account performance reports for internal and client use
• Ensure all contractual obligations and SLAs with clients are met

Qualifications

• Minimum 4 years of experience in account management, client success, or business development within the digital or creative industry
• Strong understanding of digital marketing services: content creation, live streaming commerce, and affiliate marketing
• Analytical capability to read and interpret campaign performance data (CTR, CVR, ROAS, GMV)
• Experience managing multiple accounts simultaneously against measurable targets
• Strong communication and negotiation skills at the client managerial level
• Results‑driven with a clear orientation toward P&L accountability

We believe growth happens where people feel safe to share, fail, and try again. Here, you’ll find teammates who push you to do better, not harder — and leaders who listen before they lead. Whether you’re learning something new or teaching what you know, there’s always room to grow together.