Key Account Manager

PT DHL Global Forwarding Indonesia; Jawa Barat; On-site; USD 24.000 - 36.000; Full time

Job summary

A leading logistics company is seeking a Key Account Manager to manage and grow relationships with strategic customers in the logistics sector. The ideal candidate will leverage their sales and marketing experience in logistics to prospect and retain customers, aligning with both regional and global strategies for growth. Join a diverse and inclusive team dedicated to excellence and innovation in logistics solutions.

Qualifications

• Minimum Bachelor's Degree required, Master's Degree is an advantage.
• 5 years experience in Sales and Marketing for logistics/supply chain is mandatory.
• Fluency in English, both written and spoken is required.

Responsibilities

• Identify and prospect new customers in the logistics/supply chain industry.
• Retain and grow existing customer accounts.
• Ensure alignment of Key Account activities with sector strategies.

Skills

Sales and Marketing

Customer Relationship Management

Proactive Thinking

Strong Computer Literacy

Results-Oriented Mindset

Education

Bachelor's Degree

Master's Degree (advantage)

Job description

As a Key Account Manager, you will be the primary contact for a defined number of CSI/MNC and SC customers within a specific sector. Your role will involve managing these relationships effectively while also seeking out new strategic customer targets to expand our clientele.

Key Responsibilities:

- Identify and prospect CSI/MNC targets to win new customers (specifically those not trading in the last 12 months).

- Retain and grow additional business from existing customers, increasing our share of wallet.

- Ensure alignment of Key Account activities with global and regional sector strategies.

- Achieve regional and/or country customer budget by maintaining a robust pipeline, ensuring good contractual performance, and demonstrating proactive thinking.

- Collaborate on regional customer initiatives and implement global business plan strategies.

- Plan and manage accounts effectively, ensuring smooth operational handover and implementation to meet customer expectations (SLA's & SOP's).

- Collect relevant customer information for RFI/RFP/RFQ processes and prepare necessary documentation.

- Coordinate with Regional Customer Management (RCM) on account planning, customer inquiries, and business reviews.

- Provide regular updates to RCM and executive sponsors, ensuring awareness of business-critical issues.

- Consult with RCM and Sector Heads on potential solutions and best practices.

- Utilize DGF CRM effectively and maintain data quality.

- Comply with QHSE procedures and regulations, actively participating in all QHSE programs.

Job Requirements:

- Minimum Bachelor’s Degree; Master’s Degree is an advantage.

- Having at least 5 years of experience in Sales and Marketing for logistics/supply chain industry is mandatory

- Fluent in English, both written and spoken.

- Strong computer literacy is essential.

- Results-oriented mindset with a commitment to respect and integrity.

- Possess all technical competencies required for the position.

Why Join Us?

At DHL Group, we believe in fostering a culture of innovation and collaboration. Join us and be part of a team that is dedicated to excellence, customer satisfaction, and professional growth. DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Process:

If you are ready to take on this exciting opportunity, please submit your CV detailing your relevant experience and why you would be a great fit for this role.
Should you were shortlisted, you will be required to present your solution to a business case provided.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.