Junior Medical Assistance Coordinator (Rotating Shift)

Allianz Partners; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

THR

Yearly performance bonus

Long Service Award (LSA)

Flexible Benefits budget

Allianz product purchase benefit & ESP

Group Insurance

Annual Leave: 12 days

Structured onboarding, mentorship, and

international career development

Work Well programs for health, health,

Job summary

Allianz Partners Indonesia is seeking a full-time Medical Assistance Coordinator to be the frontline link between patients, hospitals, and insurers. Based at our Jakarta office on a rotating shift, you will handle calls, arrange medical services, and coordinate evacuations while documenting interactions in our systems.

You will join a fast-paced, international team and contribute to delivering timely, high-quality care to customers across Asia.

Qualifications

• Diploma or Bachelor's degree in any field.
• Strong customer service and communication skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Handle inbound and outbound calls; provide empathetic support in emergency and non-emergency situations.
• Coordinate medical services including doctor appointments, hospital admissions, and evacuations.
• Document interactions accurately and maintain confidential records.
• Communicate clearly with clients on services and coverage; manage complaints.
• Ensure activities comply with regulations and company policies; participate in training.
• Work in an environment using AI, data analytics, and cloud-based tools with data governance.

Skills

Customer service

Active listening

Verbal communication

Written communication

Crisis management

CRM software

Typing speed

Time management

Decision making

English proficiency

Education

Diploma or Bachelor's degree

Tools

CRM software

Job description

Join Allianz Partners Indonesia as a full-time Medical Assistance Coordinator — and make a real impact when customers need it most. In this role, you'll be the frontline link between patients, hospitals, and insurers — handling inbound and outbound calls, arranging doctor appointments and hospital admissions, and coordinating emergency medical evacuations. You'll keep every case moving smoothly by documenting accurately in our systems, communicating clearly with all parties, and following established medical and service protocols. Based at our WTC 6 Jakarta office on a rotating shift pattern, you'll work within a fast-paced, international team — building skills that can grow your career while helping deliver timely, high-quality care to customers across Asia and beyond.

What You'll Do

• Handle inbound and outbound calls; provide empathetic, professional support in emergency and non-emergency situations; assess needs and offer appropriate solutions
• Coordinate medical services — including doctor appointments, hospital admissions, and emergency medical evacuations — with providers, insurers, and relevant parties
• Accurately document all interactions and services; maintain confidential, up-to-date records; prepare scheduled reports for your Supervisor
• Communicate clearly with clients on services and coverage; manage complaints and elevate when necessary
• Ensure all activities comply with regulations and company policies; participate in training and contribute to service quality improvements
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools — using insights responsibly in line with our standards of data governance, security, and ethical use

What You’ll Bring

• Diploma or Bachelor's degree in any field
• Strong customer service skills, active listening, and clear verbal and written communication
• Ability to handle high-stress situations calmly and efficiently
• Proficient with computers and CRM software; strong typing skills
• Strong time management and sound decision-making abilities
• English proficiency — oral and written

Nice to Have

• A degree, certification, or experience in a healthcare-related field
• Experience in medical assistance, emergency services, or insurance

Working Arrangement

• Rotating shifts (including nights); 5 days/week, 8 hrs/day; 2 days off/week. include Public holidays
• Office-based at WTC 6, Jakarta

Benefits

• THR
• Yearly performance bonus, Long Service Award (LSA)
• Flexible Benefits budget
• Allianz product purchase benefit & Employee Share Purchase Plan (ESPP)
• Group Insurance
• Annual Leave: 12 days
• Structured onboarding, mentorship, and international career development opportunities
• Work Well programs for health, wellbeing, and work-life balance

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, operating across 75 countries and serving millions of customers through travel, health, automotive, and lifestyle solutions. As part of Allianz Group — one of the world's most trusted insurance and asset management companies — Allianz Partners combines global expertise with local presence. In Indonesia, this role is employed under PT. AZP Services Indonesia, giving you the stability of a local employer with the career reach of a global brand. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.