Junior IT Site Technician (M/F/X)

Lawter België; Emea; Hybrid; USD 15.000 - 25.000; Full time

Job summary

A leading global chemical company is seeking a Junior IT Site Technician to provide first line IT support to on-site and remote users across the EU region. As part of the IT team, you will ensure the availability and protection of company assets, with tasks including troubleshooting network issues and supporting Microsoft applications. This is an excellent opportunity for an individual eager to make an impact in a dynamic company.

Benefits

Competitive salary

Comprehensive benefits package

Dynamic work environment

Qualifications

• 2+ years of IT support experience preferred.
• Knowledge of VOIP and networking.
• CCNA certification is a plus.

Responsibilities

• Providing Level 1 and Level 2 technical support.
• Troubleshooting hardware, software, and network issues.
• Maintaining asset database and inventory.

Skills

Analytical skills

Technical skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree in Computer Sciences

Tools

Active Directory

Microsoft 365

VOIP systems

Cisco Switches

Job description

Lawter is a leading global chemical company and part of Harima Chemicals Group Inc. Lawter is a supplier to the graphics industry, adhesives, specialty coatings, aroma chemicals and the synthetic rubber industry. Lawter operates in more than 20 countries with 8 production centers and 5 technology centers.

For its headquarters in EMEA, Lawter is looking for a:

We are seeking aJunior IT Site Technicianto join our IT team. As an IT Technician, you will provide first line IT support to on-site and remote users in the EU region to resolve hardware, software and network related problems, ensuring the availability and protection of company assets and data. This position is also a member of the Global Service Desk team which provides 24h hands-on and remote support to all users globally.

Key Responsibilities:

You provide Level 1 and Level 2 technical support for servers, desktops, laptops, printers, mobile devices and peripherals. This includes but is not limited to the following activities:

• Correcting hardware and software problems with servers, desktops, laptops, printers, mobile devices and peripherals; coordinating support with OEM vendors as needed
• Managing returns on warranted parts and systems
• Packaging and shipping hardware and replacement parts to remote users
• Installing, supporting and troubleshooting approved desktop software, following the Company’s established security policies, procedures and guidelines
• Creating and maintaining images for standard systems
• Performing planned maintenance, moves, adds, changes and asset management (i.e. managing the asset database system and maintain data accuracy for hardware and software inventory)
• Performing Patch Management following the Company’s established schedule
• Troubleshoot and resolve networking issues to ensure client/server connectivity to the Corporate network
• Support and assist users with VPN connectivity and escalate to network support team as needed
• Ensure the timely and proper execution of other tasks and projects as instructed by IT management.
• Provide support in a timely and professional manner and - if needed - escalate on behalf of the end user to the appropriate technical personnel (internal and external), aiming for minimal business disruption and maintaining a high level of end user satisfaction.
• Maintain accurate records of incidents and service requests and their resolution in the global service desk tool.
• Communicate effectively with management, team members and end users.

Skills/qualifications:

• Bachelor’s Degree in Computer Sciences or equivalent experience required
• CCNA certification is a plus
• 2 years or more of related experience preferred. Ability to work independently and take ownership
• Thorough knowledge of supported Microsoft Windows client/server operating systems
• Experience with Active Directory administration and group policy
• Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft 365 applications
• Working knowledge of implementing and supporting of VOIP phone system, Cisco Switches and Access Points
• Solidtechnical, analytical, and team skills required
• Strong interpersonal skills in dealing with business users with varying computer abilities
• Knowledge of the English language is required.

If you are a dedicatedIT technician looking to join a dynamic team and make a meaningful impact, we invite you to apply for this position.

We offer a competitive salary, comprehensive benefits package, and a dynamic and supportive work environment. If you meet the qualifications and are interested in this opportunity, please submit your application to Caroline Dobbelaere (HR Manager EMEA) at [e-mail]

Answers will be dealt with swiftly and in confidence.