Junior Data Analyst (Customer Service)

SAMIR; Jakarta Selatan; On-site; IDR 164.068.000 - 246.104.000; Full time

Job summary

A fintech company in Jakarta Selatan is looking for a skilled Data Analyst to join their team. The role involves collecting, analyzing, and visualizing data to inform risk management strategies and improve customer service. Candidates should hold a Bachelor's degree and have at least 2 years of relevant experience, with proficiency in data tools like Excel, SQL, and Python. Excellent analytical skills and attention to detail are essential for success.

Qualifications

• Minimum 2 years of experience as a Data Analyst, preferably in Customer Service analytics.
• Strong proficiency in Microsoft Excel for data processing and reporting.
• Hands-on experience with SQL and Python for data analysis.

Responsibilities

• Collect, clean, and preprocess data from various sources.
• Analyze complex datasets using statistical techniques.
• Produce reports summarizing risk analysis findings.

Skills

Data analysis

Statistical analysis

Data visualization

Attention to detail

Education

Bachelor’s degree in Statistics, Mathematics, Economics, Computer Science

Tools

Microsoft Excel

SQL

Python

Tableau

Power BI

Job description

Overview

We are seeking a Data Analyst skilled in Query & Excel tools to join our team.

Job Description :

• Collect, clean, and preprocess data from various sources to ensure accuracy and completeness.
• Analyze and interpret complex datasets using statistical and data visualization techniques to identify potential risks and trends.
• Monitor and track key risk indicators (KRIs) and key performance indicators (KPIs) to identify emerging risks and trends.
• Produce comprehensive reports and presentations summarizing risk analysis findings for stakeholders and senior management.
• Collaborate with Customer Experience teams to ensure data analytics and customer behavior.
• Participate in the development and improvement of risk management strategies, policies, and procedures.
• Stay updated on industry trends and best practices in risk management and data analysis.

Job Qualifications

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Economics, Computer Science, or related discipline.
• Minimum 2 years of experience as a Data Analyst or in a similar role, preferably with a background in Customer Service analytics (e-commerce, banking, fintech, or related industries).
• Strong proficiency in Microsoft Excel for data processing and reporting.
• Hands-on experience with data analysis tools such as SQL (Query) and Python, as well as data visualization tools (e.g., Tableau, Power BI).
• Understanding of customer service operations and data workflows is a strong plus.
• Excellent analytical and critical thinking skills, with the ability to transform complex, large datasets into actionable insights for the CS team.
• Strong communication skills to clearly present findings and insights to both technical and non-technical stakeholders.
• High attention to detail with a focus on accuracy and precision in data analysis.
• Ability to work collaboratively in cross-functional teams and adapt to shifting priorities.
• A problem-solving mindset with the ability to proactively generate data-driven ideas and solutions.

Are you ready to be Samiritans?

We’re on the hunt for visionaries like YOU to drive meaningful impact for Samir Future.

Let’s create and thrive together in a fintech environment with ideas and innovation!