Junior Customer Success (Mekari Sign)

PT Mid Solusi Nusantara (MEKARI); Indonesia; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Indonesia is looking for a Customer Success Specialist to enhance customer engagement and satisfaction. This role entails working closely with clients to drive product adoption and gather feedback for product improvements. The ideal candidate should have at least 1 year of experience in a similar role, excellent communication skills, and a proactive mindset. Attractive benefits included, alongside a competitive salary and flexible work culture.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Friendly and dynamic work environment

Qualifications

• 1+ years of relevant experience, Accounting/Management background preferable.
• Prior experience in closing sales deals at the executive level a plus.
• Excellent problem-solving abilities and consultative skills.

Responsibilities

• Maintain high levels of customer engagement with a focus on customer satisfaction.
• Work proactively to drive product adoption as the voice of clients.
• Spot and correct issues affecting customer satisfaction or retention.

Skills

Customer Success experience

Communication skills

Problem-solving abilities

Relationship building

Adaptability

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
• You will work with your accounts proactively to drive product adoption as well as act as the voice of clients
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
• Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

Requirements:

• 1+ years of relevant experience, Accounting/Management background preferable
• Prior experience in closing sales deals at the executive level a plus
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win

Qualifications:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Process-driven, empathetic, and a great communicator
• Excellent problem-solving abilities and consultative skills
• Loves working with clients and thrives on customer satisfaction and loyalty
• Ability to work collaboratively with technical and non-technical teams
• Outstanding communication and presentation skills; ability to present to C-level executives
• Diplomacy, tact, and poise under pressure when working through customer issues
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Computer Software & Networking 1,001-5,000 employees

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

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