Junior Account Manager

MatchMade; Jakarta Utara; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A software solutions provider in Jakarta Utara is seeking a Technical Liaison to manage client relationships and provide technical guidance. This role involves onboarding clients, troubleshooting issues, and suggesting improvements to system performance. Ideal candidates are fresh graduates with a degree in System Information or Computer Science, and a strong interest in technology and customer relationship management.

Qualifications

• Fresh graduates are welcome to apply.
• Basic understanding of software systems, databases, and APIs preferred.
• Willingness to learn how to explain technical concepts simply.

Responsibilities

• Act as the main technical liaison between clients and internal teams.
• Provide onboarding, training, and technical guidance to clients.
• Monitor client system performance and suggest improvements.

Skills

Customer relationship management

Problem-solving

Communication skills

Technical understanding

Education

Bachelor’s degree in System Information, Computer Science, or related field

Job description

Match Made provides sophisticated software to automate reconciliation processes, including data aggregation, transformation, match finding, and more. Our fully customizable tool is used across various functions such as finance, IT, operations, and supply chain. Enterprises use our solutions for multi-payment channel reconciliation, automated transaction posting to ERP systems, multi-database reconciliation, and transaction splitting. Our software is versatile and tailored to meet specific business needs, ensuring efficiency and accuracy.

Role Description

• Act as the main technical liaison between clients and internal teams (product, engineering, and support).
• Understand clients’ business objectives and map them to technical solutions within our product.
• Provide onboarding, training, and technical guidance to clients.
• Troubleshoot technical issues, escalate to engineering teams, and ensure timely resolution.
• Monitor client system performance and proactively suggest improvements.
• Prepare technical documentation, best practices, and user guides for clients.
• Conduct regular business reviews with clients to ensure satisfaction and retention.

Qualifications

• Bachelor’s degree in System Information, Computer Science, or a related field
• Fresh graduates are welcome to apply.
• Strong interest in customer relationship management and technology.
• Basic understanding of software systems, databases, and APIs (preferred).
• Good communication skills and willingness to learn how to explain technical concepts in simple terms.
• Problem-solving mindset and a proactive approach.