JOB VACANCY – CUSTOMER RELATION

WQA ASIA PACIFIC; Daerah Khusus Ibukota Jakarta; On-site; USD 8.000 - 12.000; Full time

Job summary

A leading ISO Certification Body in Asia Pacific is seeking a dynamic Customer Relation professional for its Jakarta office. The role involves providing technical support, managing client relations, and ensuring customer satisfaction. Candidates should have a background in Marketing or Communication, along with strong communication skills and experience in customer relations.

Qualifications

• Minimum of 2 years experience in customer relations or marketing.
• Fluent in English and computer literate.
• Ability to perform simple graphic design.

Responsibilities

• Provide full support to technical administration.
• Manage strategic planning projects to meet commercial objectives.
• Respond to incoming queries and ensure customer satisfaction.

Skills

Communication

Problem Solving

Customer Satisfaction

Education

D3 / S1 majoring in Marketing or Communication

Tools

Microsoft Office

Job description

Worldwide Quality Assurance – Asia Pacific (WQA-APAC)

WQA-APAC is a leading ISO Certification Body in Asia Pacific with its head office in the United Kingdom. Visit us at www.wqa-apac.com.

Due to our aggressive business expansion, we are seeking qualified and dynamic talents to join our success team for the following position at Jakarta Office.

Customer Relation

Responsibilities

1. Provide full support to technical administration.
2. Offer high-level specialist support in planning and account management to WQA’s existing clients and manage strategic planning projects to meet commercial objectives and maximize overall service.
3. Handle product knowledge and problem-solving to ensure customer satisfaction.
4. Respond to or redirect incoming queries appropriately, liaising at all levels within the office and customer base.

Requirements

• Female
• D3 / S1 majoring in Marketing or Communication.
• Minimum of 2 years experience in customer relations or marketing.
• Good communication skills, fluent in English, and computer literate.
• Proficient in Microsoft Office (Excel, Word) and internet usage.
• Having a blog and social media accounts is a plus.
• Ability to perform simple graphic design for advertising and website promotion.

If you meet all the above requirements, please send your full resume, current and expected salary, and a recent photograph to [e-mail].