Japanese Guest Relations Officer (Expatriate) | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Bali invites Japanese expatriates to apply for a role focused on welcoming guests and providing exceptional service. Responsibilities include addressing guest inquiries, assisting VIPs, and ensuring compliance with quality standards. Candidates should have at least 2 years of hospitality experience and be eloquent in English. A diploma in hotel management is preferred.

Qualifications

• Minimum 2 years experience in hospitality.
• Eloquent in English communication.
• Experience with hotel systems is an advantage.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to special guests and answer inquiries.
• Anticipate guest needs and build rapport.

Skills

English communication

Guest relations

Problem-solving

Education

Diploma in Rooms Division or Hotel Management

Bachelor's degree (desirable)

Job description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Qualifications

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry
• Eloquent in English communication in both written and spoken
• Experience in operating Hotel system is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable