Japanese Guest Relations Officer

The Mulia, Mulia Resort & Villas - Nusa Dua, Bali; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading resort in Bali seeks a motivated service-oriented individual with strong language skills to provide exceptional service to guests. The ideal candidate has experience in a 5-star setting, demonstrating effective complaint handling and teamwork.

Qualifications

• Minimum of two years of experience in the same position, preferably at a 5-star hotel.
• Ability to work independently without supervision.
• Knowledge of additional foreign languages is an advantage.

Responsibilities

• Provide exceptional service primarily for Japanese guests.
• Perform duties in accordance with resort policies.
• Serve other guests as needed.

Skills

Teamwork

Complaint handling

Fluency in Japanese

Fluency in English

Positive attitude

Education

Graduation from Hotel Management School

Job description

Responsibilities

Perform duties and functions in accordance with resort policies and procedures, providing exceptional service primarily for Japanese guests, while also serving other guests.

Qualifications

We welcome applicants who are innovative, highly motivated, and possess a positive attitude. Candidates should be able to work as part of a team. Requirements include a graduation from a Hotel Management School, a minimum of two years of experience in the same position, preferably at a 5-star hotel. The ability to work independently without supervision, handle complaints effectively, speak Japanese fluently (reading & writing), and speak English fluently are essential. Knowledge of additional foreign languages is an advantage.