IT Technical Support

PT Garuda Metalindo; Cibitung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A manufacturing company in Cibitung is hiring an IT Technical Support professional. The candidate will be responsible for troubleshooting technical issues, providing end-user support, and ensuring the IT infrastructure's smooth operation. Ideal candidates should have at least 2 years of experience in IT support, strong problem-solving skills, and the ability to work independently and in a team. This is a full-time position with growth opportunities.

Qualifications

• Minimum 2 years of experience in an IT technical support role.
• Strong troubleshooting and problem-solving skills.
• Proficient in hardware and software installation and maintenance.
• Solid understanding of network technologies.
• Familiarity with IT security best practices.

Responsibilities

• Troubleshoot and resolve hardware, software, and network-related issues.
• Provide end-user support for IT equipment.
• Assist with management and maintenance of IT systems.
• Coordinate with external IT service providers.
• Implement IT security measures.

Skills

Troubleshooting skills

Problem-solving skills

Communication skills

Customer service skills

Adaptability

Job description

About the role

PT Garuda Metalindo is seeking a skilled IT Technical Support professional to join our team in the Cibitung District of Bekasi, West Java. In this full-time role, you will be responsible for providing efficient and effective technical support to our employees, ensuring the smooth operation of our IT infrastructure and systems.

Responsibilities

• Troubleshoot and resolve hardware, software, and network-related issues reported by users
• Provide end-user support, including installation, configuration, and maintenance of desktop computers, laptops, and other IT equipment
• Assist with the management and maintenance of our IT systems, including servers, storage, and network devices
• Coordinate with external IT service providers to ensure timely resolution of complex technical problems
• Implement and maintain IT security measures to protect our systems and data
• Provide technical training and documentation to end-users to improve their IT skills and knowledge
• Contribute to the continuous improvement of our IT infrastructure and processes

Qualifications

• Minimum 2 years of experience in an IT technical support role, preferably in a manufacturing or industrial environment
• Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
• Proficient in hardware and software installation, configuration, and maintenance
• Solid understanding of network technologies, including switches, routers, and firewalls
• Familiarity with IT security best practices and the ability to implement appropriate measures
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
• Proactive and adaptable, with the ability to work independently and as part of a team