IT Support Staff (Logistics)

byOrange; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic IT team in a logistics company as an IT Support Staff (L1). This role offers an exciting opportunity to be the first point of contact for technical support, ensuring seamless IT operations. You will troubleshoot issues, manage IT peripherals, and monitor network performance while providing exceptional user support. If you have a passion for technology and a knack for problem-solving, this is the perfect chance to grow your career in a fast-paced environment. Be part of an innovative team that values adaptability and continuous learning.

Qualifications

• Minimum 2 years of experience in IT support roles.
• COMPTIA A+ and/or Network+ certifications preferred.

Responsibilities

• Provide A+ quality technical support through public communication channels.
• Monitor and troubleshoot network connectivity issues (LAN, WAN, VPN).

Skills

Windows/Linux server administration

Network protocols (TCP/IP, DHCP, VPN, VLAN)

Problem-solving

Communication skills

Customer service skills

Multitasking

Education

Diploma/Bachelor’s degree in Computer Science

Tools

Google Workspace

Jira ticketing system

Active Directory

CCTV systems

Fire Alarm Systems

Access Control Systems

Job description

We are seeking a proactive and tech-savvy IT Support Staff (L1) to join our dynamic IT team in a Logistics company. In this role, you will be the first point of contact for technical support requests, ensuring seamless IT operations across our organization and subsidiaries. Your primary responsibilities will include troubleshooting IT issues, setting up and managing IT peripherals, monitoring network performance, and providing exceptional user support.

Key Responsibilities:

• Provide A+ quality technical support in a user-friendly and professional manner through public communication channels.
• Offer onsite and remote technical assistance across the organization.
• Handle setup and management of IT peripherals (PCs, laptops, printers, CCTV, NAS, switches, routers, firewalls).
• Monitor and troubleshoot network connectivity issues (LAN, WAN, VPN).
• Diagnose and resolve hardware and software problems efficiently.
• Support the roll-out of new applications and system upgrades.
• Perform user account management (creating, updating, offboarding).
• Maintain documentation of IT processes, troubleshooting steps, and system configurations.

What We’re Looking For:

• Education: Diploma/Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: Minimum 2 years of experience in a similar IT support role.
• Certifications: COMPTIA A+ and/or Network+ preferred; Cisco CCNA/CCNP is a plus.
• Technical Skills:
  • Hands-on experience in Windows/Linux server administration.
  • Strong knowledge of network protocols (TCP/IP, DHCP, VPN, VLAN, security, OSI layers, routing, switching).
  • Experience with IT SaaS systems (Google Workspace, Jira ticketing system).
  • Familiarity with enterprise services (Active Directory, VPN, NAS, Wireless networks).
  • Ability to diagnose and resolve technical issues for software, hardware, and networking components.
  • Knowledge of CCTV, Fire Alarm, Access Control Systems (installation & maintenance).
• Soft Skills:
  • Strong problem-solving and multitasking abilities in a fast-paced environment.
  • Excellent communication and customer service skills.
  • High adaptability and willingness to learn new technologies.