IT Support Staff

Thamrin Group; Palembang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company in Palembang is seeking an IT Support Staff member to maintain ICT operations by troubleshooting user issues and configuring systems. The ideal candidate holds a relevant diploma or degree, has 1-2 years of experience, and possesses strong troubleshooting and communication skills. This role offers an opportunity to grow in a collaborative environment.

Qualifications

• 1-2 years of experience in IT support or similar roles is an advantage.
• Strong troubleshooting and analytical skills.
• Good communication skills and a proactive attitude.

Responsibilities

• Provide helpdesk support and resolve user technical issues.
• Install, configure, and maintain hardware and software.
• Monitor network performance and ICT security.
• Document incidents and maintenance activities.
• Support system upgrades and data backup processes.

Skills

Troubleshooting skills

Analytical skills

Communication skills

Knowledge of hardware and software

Proactive attitude

Education

Diploma (D3) or Bachelor’s Degree in Information Technology

Tools

Networking systems

Job description

About the Challenge

Are you passionate about solving technical problems and keeping systems running smoothly? As an IT Support Staff, you’ll play a key role in maintaining the company’s ICT operations — from troubleshooting user issues, configuring systems, to ensuring data security. This is a great opportunity for tech enthusiasts who love hands-on problem-solving and want to grow in a collaborative and fast-paced environment.

Requirements

• Minimum Diploma (D3) or Bachelor’s Degree in Information Technology, Computer Science, or related fields.

• 1–2 years of experience in IT support or similar roles is an advantage.

• Knowledge of hardware, software, and network systems.

• Strong troubleshooting and analytical skills.

• Good communication skills and a proactive attitude.

Responsibilities

• Provide helpdesk support and resolve user technical issues.

• Install, configure, and maintain hardware and software.

• Monitor network performance and ICT security.

• Document incidents and maintenance activities.

• Support system upgrades and data backup processes.

Our Selection Procedure in a Nutshell

Our hiring process is simple — just a few steps with our HR and IT leaders to get to know your skills and passion. If you’re ready to make an impact and keep our systems running flawlessly, click the ‘Apply for Position’ button and send us your application. We’re excited to meet you!