IT Support (Palembang)

We are looking for a highly collaborative IT Support to provide a seamless working experience for the team. If you believe that providing a seamless working experience for the team is very necessary to increase productivity and significant for the company's success, this is the opening for you. You are customer obsessed and willing to do your best to ensure the entire team will have the best condition to give their best for the company.

What you’ll do

• Willing to provide quality, A+ service on public communication channels in a user-friendly manner
• Provide technical support and assistance throughout the organization and its subsidiaries onsite or by remote
• Setup IT Peripheral (PC, Laptop, Printer, CCTV, NAS, switch, router firewall) and manage PC and notebook.
• Monitor and check Network (LAN, WAN, VPN) and troubleshoot all IT problems, including but not limited to PC, printer, and network peripheral issues, as well as CCTV problems.
• Diagnose hardware and software problems, providing analysis and solutions
• Support the roll-out of new applications
• Monitor and tune system performance
• Create or update user accounts and profiles
• Document work and systems

What You'll Need

• Diploma/Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field preferred
• Perform onboarding and offboarding tasks, including setting up and deactivating user accounts in various systems
• Triage incoming IT requests and prioritize based on urgency and impact
• Familiar knowledge of IT SaaS systems, including Google Workspace and Jira ticketing system (experience with additional tools is a plus)
• COMPTIA A+ and/or Network+ certification preferred
• Minimum 2 years of relevant experience in a similar role
• Ability and willingness to adapt, resolve conflict, and take on additional roles as changes occur
• Organized with great time management and attention to detail
• Strong network knowledge and hands-on experience in Mikrotik or other network appliances (Cisco CCNA/CCNP is a plus)
• Proficient in hardware and operating system troubleshooting
• Windows/Linux server administration experience is required
• Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc.
• Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment
• Proven experience as a service desk technician or other tech customer support role
• Tech-savvy with good working knowledge and understanding of computer systems, mobile devices, and different tech products including Google, Microsoft, mobile apps, databases, audio, and video technology
• Technical ability to diagnose and resolve basic technical issues
• Strong knowledge and experience in CCTV, Intruder Alarm, Fire Alarm, Access Control (maintenance & setup of software & hardware)
• Good understanding of network protocols (TCP/IP, DHCP, VPN, VLAN, Security, OSI Layer, Routing, Switching) and firewall configurations and cabling
• Ability to work in a high-pressure environment and handle multiple tasks simultaneously

Are you willing to fully work from the office?