IT Support Manager

FUSE; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading insurtech company in Southeast Asia seeks an IT Support Manager to oversee internal IT operations and vendor management. You will ensure tech readiness, resolve IT issues, and take strategic ownership of the IT function without managing a team.

Qualifications

• 3–5 years of experience in IT support or operations.
• Strong hands-on experience in troubleshooting and configuration.
• Experience in vendor management and IT asset management.

Responsibilities

• Deploy and configure hardware, software, and networks.
• Act as primary point of contact for internal IT support.
• Manage vendors for procurement and implementation.

Skills

Troubleshooting

Configuration

Technical Support

Vendor Management

Security Protocols

Networking

IT Asset Management

Clear Communication

Education

Bachelor’s Degree in Computer Science, IT, or related field

Job description

We’re looking for a highly skilled IT Support Manager to take full ownership of IT operations at Fuse. In this role, you will act as the go-to expert and executor for all internal IT needs — from helpdesk resolution to system procurement and implementation.

Though an individual contributor, you will play a strategic role in managing vendors, recommending solutions, and enabling tech readiness across departments in a fast-paced, regional company. You won’t manage a team — you’ll own the function.

Key Responsibilities

• Deploy and configure hardware, software, networks, and peripheral systems.
• Act as the primary point of contact for internal IT support across the organization.
• Lead issue resolution for hardware, software, and network problems across departments.
• Manage external vendors for procurement, implementation, and training of systems and services.
• Assess system needs, recommend scalable solutions, and support implementation.
• Collaborate cross-functionally with Ops, HR, and Tech teams to ensure tech readiness and usability.
• Monitor system performance, troubleshoot risks, and enforce IT best practices.
• Maintain documentation of procedures, tools, and issue resolutions.

Qualifications

• Bachelor’s Degree in Computer Science, IT, or a related field.
• 3–5 years of experience in IT support or operations with increasing responsibility.
• Strong hands-on experience in troubleshooting, configuration, and technical support.
• Proven ability to work independently and drive system-related decisions.
• Experience in vendor management, including procurement and rollout projects.
• Familiarity with security protocols, networking, and IT asset management.
• Ability to train end users and communicate technical solutions clearly.
• Detail-oriented, proactive, and comfortable working across departments.

About Fuse

Fuse is a leading insurtech company revolutionizing insurance access in Southeast Asia. Our AI-driven platform connects partners and users to multiple insurance providers in real time — helping make protection more accessible, efficient, and digital. We're growing across Indonesia, China, and Vietnam with more to come.