IT Support Handler

Verdyne Technology; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An innovative IT solutions provider in Jakarta is seeking an IT Support professional to provide technical assistance to employees. The role requires 1-2 years of IT support experience and strong problem-solving skills. Successful candidates will enjoy a collaborative work culture and benefits such as competitive salaries and flexible work arrangements.

Benefits

Competitive salary

Professional development opportunities

Health and wellness initiatives

Flexible work arrangements

Qualifications

• 1-2 years of experience in an IT support or help desk role.
• Familiarity with common IT support tools and ticketing systems.
• Proficient in English language - both spoken and written.

Responsibilities

• Respond to IT support requests and provide first-level troubleshooting.
• Perform software installations, configurations, and updates.
• Document and maintain detailed records of all support activities.

Skills

Technical knowledge

Problem-solving skills

Excellent communication skills

Customer service skills

Education

Diploma or certificate in information technology

Tools

VMWare

Hyper-V

Ticketing systems

Job description

About the role

Join Verdyne Technology as an IT Support in our dynamic Jakarta office. In this role, you will be responsible for providing technical support and troubleshooting to our employees, ensuring their IT systems and software are functioning seamlessly. This is a full-time position that offers a flexible and supportive work environment.

What you'll be doing

• Respond to IT support requests and provide first-level troubleshooting on a range of hardware and software issues
• Liaise with employees to understand problems and provide effective solutions in a timely manner
• Perform software installations, configurations, and updates on end-user devices
• Assist with the deployment and maintenance of IT infrastructure and systems
• Document and maintain detailed records of all support activities and resolutions
• Escalate complex technical issues to the appropriate IT teams or vendors for further assistance
• Contribute to the continuous improvement of IT support processes and procedures
• Collaborate with the US Team to assist in monitor, identify, analyze and resolve any issues arises.
• Be on-call during after hours
• Provide daily reports
• Continue learning on present and new materials/subjects at hand
• Assist with any future projects

What we're looking for

• 1-2 years of experience in an IT support or help desk role
• Strong technical knowledge and problem-solving skills in a range of hardware, software, and operating systems
• Excellent communication and customer service skills, with the ability to explain technical concepts in a clear and concise manner
• Proficient in English language - both spoken and written
• Familiarity with common IT support tools and ticketing systems
• Ability to work independently and as part of a team to deliver high-quality support
• A relevant diploma or certificate in information technology or a related field
• Experience with international level projects with good data quality
• Experience in VMWare, Hyper-V, ticketing, computer, database and networking systems
• Able to accept and implement Company's working culture
• Humility and teachable

What we offer

At Verdyne Technology, we are committed to providing a supportive and rewarding work environment. Our employees enjoy a range of benefits, including competitive salaries, opportunities for professional development, and a collaborative team culture. We also offer flexible work arrangements and a range of health and wellness initiatives to support your well-being.

About us

Verdyne Technology is a leading provider of innovative IT solutions and services. With a strong focus on customer satisfaction, we have built a reputation for delivering reliable and cost-effective technology solutions to businesses across Indonesia. Our team of dedicated professionals is passionate about driving digital transformation and helping our clients achieve their goals.

If you're excited about this opportunity and ready to join our team, apply now.

Application questions:

1. What is your expected monthly basic salary?
2. Which of the following types of qualifications do you have?
3. How many years' experience do you have as an Information Technology Support Role?
4. Which of the following languages are you fluent in?
5. How would you rate your English language skills?
6. Are you available to travel for this role when required?
7. Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)
8. Which of the following programming languages are you experienced in?