IT Support Engineer

DayOne; Nusa Jaya; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology services provider in Nusa Jaya seeks an experienced IT Support Specialist to handle hardware, software, and networking issues. The ideal candidate will have at least 3 years of experience in a Windows support role, a diploma in Computer Science, and proficiency in English, Malay, and Chinese. Responsibilities include troubleshooting, responding to IT requests, and maintaining documentation.

Qualifications

• At least 3 years of experience in a Windows support/helpdesk role.
• Experience with Active Directory, Group Policy, DNS, DHCP.
• Ability to communicate in Malay and Chinese.

Responsibilities

• Fix hardware, software, and networking issues.
• Respond to general IT requests.
• Ensure security software is up to date.
• Document case studies and IT processes.

Skills

Service desk

Technical Helpdesk

Basic understanding of Networks

Good communication skills in English

Troubleshooting complex issues

Education

Diploma in Computer Science/Information Technology

Tools

Microsoft Office

Windows operating systems

Job description

Responsibilities:

• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Maintaining an updated inventory of software, hardware, and resources
• Able to work independently and in a team environment.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures and adding to the knowledge base of the organization.
• Regular system inspections, equipment inspections, and service inspections

Requirements:

• Candidate must possess at least a Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s): Service desk, Technical Helpdesk.
• Basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN).
• Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
• Experience with Microsoft Office applications.
• Experience with Windows desktop and server operating systems.
• At least 3 year(s) of working experience in a Windows support / helpdesk role.
• Good communication skills in English, Malay, Chinese language for both spoken and written.
• Ability to troubleshoot complex software and hardware issues.
• Willing to travel.