IT Support (Denpasar)

byOrange; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A tech solutions provider is seeking an IT Support specialist in Bali to enhance the team’s productivity through effective technical assistance. Responsibilities include troubleshooting hardware and software, network management, and providing technical support. The ideal candidate holds a degree in computer science or engineering and possesses strong skills in troubleshooting and system maintenance.

Qualifications

• Experience troubleshooting systems & hardware.
• Skilled in troubleshooting and software installation.
• Familiar with office network infrastructure.

Responsibilities

• Install, maintain and configure hardware and software components.
• Upgrade systems to enable compatible software.
• Troubleshoot hardware and software issues.
• Monitor and maintain backup for computer systems.
• Provide technical support for end users.

Skills

Troubleshooting

Technical support

Hardware maintenance

Software installation

Network configuration

Education

Bachelor's degree in computer science or engineering

Tools

Windows OS

Mac OS

Antivirus software

Job description

We are looking for a highly collaborative IT Support to provide seamless working experience for the team. If you believe that providing seamless working experience for the team is very necessary to increase productivity and significant for company's success, this is the opening for you. You are customer obsessed and willing to do your best to ensure the entire team will have the best condition to give their best for the company.

What you’ll do

• Install, Maintenance and configure hardware and software components
• ITSM experience
• Repair or replace damaged hardware
• Upgrade systems to enable compatible software
• Install and upgrade antivirus software
• Test and evaluate new technology
• Perform tests on new hardware and software
• Define software, hardware, and network requirements
• Troubleshoot hardware and software issues
• Maintenance hardware & software ( including CCTV, PC, Mail server, email, system, and helpdesk)
• Backup data CCTV to Gdrive (Live sync)
• Remote & monitoring network infrastructure office, Transit hub
• Cleanup PC from virus
• Setup & configuration Router firewall, e.g: Mikrotik
• Analyst requirements and perform network and system solutions, planning, installation, and setup of network
• Provides technical support to resolve customer complaints and the improvement plan resulted & able create incident document
• Review new solutions and improve resilience of the current network and system environment
• Provide network, server, and system operation support
• Continuously work on optimizing existing services and explore new technical solutions to address current and future challenges.
• Monitor and maintain backup the computer systems, network, CCTV and application
• Diagnose Hardware and Software problems, provide analysis and solution
• Support the roll-out of new applications
• Monitoring and tuning system performance
• Perform the creation or updates of users' accounts and profiles
• Provide technical support to end users
• Making documentation of works and systems
• Test and evaluate new technology

What You'll Need

• SMK, Diploma, Bachelor's degree in computer science or engineering or related field preferred
• Experience troubleshooting systems & hardware
• Skilled in troubleshooting and software installation
• Proficient with MAC and OS windows
• Familiar with network office infrastructure