IT Support Consultant

PT Drose Konsultasi Indonesia; Depok; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A local IT consulting firm in Depok is seeking a Technical Support Consultant to provide daily technical support and maintain client systems. The ideal candidate will have a D3 or Bachelor's degree in IT and strong communication skills. Fresh graduates are encouraged to apply. This role offers opportunities for career development within the dynamic IT consulting industry.

Qualifications

• Fresh graduates or candidates with IT support experience are welcome.
• Solid understanding of basic hardware and network troubleshooting.
• Able to speak in English and communicate effectively with clients.

Responsibilities

• Provide daily technical support to clients including hardware and software.
• Conduct regular onsite visits for system maintenance and troubleshooting.
• Prepare technical reports and documentation of support activities.

Skills

Technical support skills

Analytical and critical thinking

Communication skills

Teamwork capabilities

Willingness to travel

Education

D3/Bachelor's degree in IT or related fields

Job description

Overview

Provide daily technical support to clients, including hardware, software, networking, and operational systems. Conduct regular onsite visits to client offices (around 2–4 times per week) for system maintenance and troubleshooting. Collaborate with internal teams and clients to resolve technical issues efficiently. Prepare technical reports and documentation of support activities. Deliver basic training to end-users when needed. Monitor and follow up on contracts related to IT services and software license renewals to ensure continuity and compliance.

Qualifications

• Minimum D3/Bachelor’s degree in Information Technology, Information Systems, or related fields.


• Fresh graduates or candidates with IT support experience are welcome to apply.


• Strong motivation to learn and grow in the IT consulting field.


• Good analytical and critical thinking skills.


• Professional attitude, good manners, and strong work ethics.


• Physically and mentally healthy, with the ability to maintain personal well-being.


• Solid understanding of basic hardware and network troubleshooting.


• Strong communication and interpersonal skills; able to work independently and in a team.


• Willingness to travel to client sites.


• Able to speak in English and communicate effectively with clients, including foreign stakeholders (mandatory).


• Passion for Japanese culture or interest in otaku culture will be considered a plus.


• Strong passion for keeping up with technology trends, especially within the Microsoft ecosystem.


• Ability to adapt to and embrace the dynamic nature of the IT and consulting industry.


• Ability to speak Japanese will be considered an advantage.


• Work in a professional environment with clients from various industries.


• Opportunities to learn and grow in corporate IT systems and infrastructure.


• Career development potential as a professional IT consultant.