IT Support and Network Administration Supervisor

PT Anugerah Digital Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

PT Anugerah Digital Indonesia, une entreprise fintech en pleine croissance, recherche un superviseur IT Support et Network Administration pour diriger son équipe IT. Vous serez responsable de la supervision de la performance des équipes de support, de la gestion des installations, et de l'assurance de la continuité des services réseau. Une connaissance approfondie des meilleures pratiques de cybersécurité et des réglementations est essentielle. Nous offrons un environnement de travail collaboratif avec des opportunités de carrière dans le secteur fintech.

Benefits

Annual leave and sick leave

Friendly and collaborative working environment

Career advancement opportunities in the fintech industry

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT Infrastructure, support, and network administration.
• At least 1–2 years in a supervisory or team lead role.

Responsibilities

• Supervise the daily performance of IT support teams and ensure high-quality user support.
• Manage installation, configuration, and maintenance of hardware/software systems.
• Monitor system performance and troubleshoot hardware/software/network issues.
• Maintain and improve endpoint security, patch management, and antivirus systems.
• Ensure continuous network availability and performance (LAN/WAN, routers, switches, VPN).
• Oversee network architecture, system backups, and disaster recovery procedures.
• Administer internal servers, firewalls, and other core IT infrastructure.

Skills

Windows/Linux OS

Office 365

AWS

Azure

GCP

Routage

VPN

Mikrotik certification

Grafana

Prometheus

PRTG

MRTG

ISO 27001:2022

Education

Bachelor's Degree in Information Technology

Job description

IT Support and Network Administration Supervisor

Solusiku is a data driven consumer FinTech Company based in Jakarta, Indonesia, already registered and supervised by OJK No. KEP-28/D.05/2021 The Company combines state of art big data technology with Capital 1 style risk pricing models, and use data technology to connect consumers to financial institutions and channel partners through an open consumer credit ecosystem. The company offers Indonesia borrowers an easily access to credit and a drastically improved loan application experience

About Us

We are a fast-growing Fintech Lending company committed to providing accessible and inclusive financial solutions to underserved communities through innovative technology. As we scale, we're looking for a dynamic IT Support & Networking Administrator Supervisor to lead our IT support and infrastructure team.

Job Responsibilities

• Supervise the daily performance of IT support teams and ensure high-quality user support

• Manage installation, configuration, and maintenance of hardware/software systems

• Monitor system performance and troubleshoot hardware/software/network issues

• Maintain and improve endpoint security, patch management, and antivirus systems

• Ensure continuous network availability and performance (LAN/WAN, routers, switches, VPN)

• Oversee network architecture, system backups, and disaster recovery procedures

• Administer internal servers, firewalls, and other core IT infrastructure

• Work closely with vendors and third parties for equipment and system upgrades

• Ensure IT systems comply with OJK regulations and cybersecurity standards

• Implement data protection protocols and manage access controls

• Participate in internal and external IT audits as needed

• Supervise and mentor junior IT staff

• Plan and manage IT-related projects and rollouts

• Prepare regular reports on IT operations, risks, and performance

Requirements

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field

• 3+ years of experience in IT Infrastructure, support, and network administration

• At least 1–2 years in a supervisory or team lead role

Technical Skills

• Strong knowledge of Windows/Linux OS, Office 365, and cloud platforms (AWS, Azure, GCP)

• Proficient in advanced network knowledge (Routing, Firewall, VPN, Tunneling, Bandwith management, WAN) and able to design complex network topology is mandatory

• Proficient with Mikrotik with at least one of MTCRE, MTCTCE, or MTCSE certified is mandatory

• Proficient with monitoring tools Grafana, Prometheus, PRTG, MRTG is mandatory

• Understand ISO 27001:2022 standard is mandatory

• Able to manage operation and technical support team is mandatory

• Hands-on experience in Active Directory, file servers, endpoint management

• Familiarity with ITIL framework is a plus

• Knowledge of cybersecurity best practices and data privacy regulations

Soft Skills

• Leadership and mentoring ability

• Problem-solving mindset with strong communication skills

• Able to work under pressure and meet deadlines

Benefits

• Annual leave and sick leave

• Friendly and collaborative working environment

• Career advancement opportunities in the fintech industry

Solusiku is a data driven consumer FinTech company based in Jakarta, Indonesia, already registered and supervised by OJK No. KEP-28/D.05/2021The company combines state of art big data technology with CapitalOne style risk pricing models, and use data technology to connect consumers to financial institutions and channel partners through an open consumer credit ecosystem.The company offers Indonesia borrowers an easily access to credit and a drastically improved loan application experience.

Solusiku is a data driven consumer FinTech company based in Jakarta, Indonesia, already registered and supervised by OJK No. KEP-28/D.05/2021The company combines state of art big data technology with CapitalOne style risk pricing models, and use data technology to connect consumers to financial institutions and channel partners through an open consumer credit ecosystem.The company offers Indonesia borrowers an easily access to credit and a drastically improved loan application experience.