IT Support

PT Soluix Finteknologi Indonesia; Pagedangan; On-site; IDR 30,000,000 - 70,000,000; Full time

Job summary

An innovative firm is seeking a Support Specialist to enhance user experience with software applications. In this role, you will provide essential end-user support, troubleshoot issues, and collaborate with the development team to ensure software integrity and performance. You will also create user documentation and conduct training sessions to empower users. This position offers a dynamic environment that encourages learning and growth, alongside a talented team of professionals. If you are passionate about IT support and eager to develop your skills, this opportunity is perfect for you.

Benefits

Healthcare/Insurance

Sports and Hobby Clubs

Bonus Incentive

Talented & Experienced Team

Learning and Progress Environment

Qualifications

• Bachelor's degree in IT or related field is required.
• Proven experience in support roles, fresh graduates welcome.

Responsibilities

• Provide end-user support and troubleshoot software applications.
• Collaborate with development team to resolve software issues.
• Conduct testing and quality assurance on software applications.

Skills

Problem-solving skills

Troubleshooting skills

Communication skills

Team collaboration

Attention to detail

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Engineering

Tools

Software testing tools

Job description

Job Description

1. Provide end-user support for software applications, including but not limited to issue resolution, complaints management, troubleshooting, and guidance.
2. Investigate and diagnose software application issues reported by end-users. This includes tracking, documenting, prioritizing, and escalating issues when necessary, as well as providing timely and effective solutions.
3. Investigate and collaborate with the Software Development Team to resolve any software application issues, including but not limited to function, compatibility, performance, and data integrity.
4. Document user guides and FAQs to assist end-users in effectively using applications.
5. Develop and conduct training sessions for end-users to improve application understanding.
6. Conduct testing and quality assurance on software applications to identify and report bugs, usability issues, and areas for improvement. This can involve regression testing, user acceptance testing, and ensuring applications meet predefined quality standards.

Required Capability

1. A bachelor's degree in computer science, information technology, engineering, or a related field.
2. Proven experience in Support Specialist or a related role (Fresh Graduates are welcome).
3. Basic knowledge of software applications and IT concepts.
4. Strong willingness to learn and adapt in a dynamic IT support environment.
5. Excellent problem-solving and troubleshooting skills.
6. Effective communication and interpersonal skills.
7. Ability to work collaboratively in a team environment.
8. Strong attention to detail and organizational skills.
9. Experience with software testing and quality assurance is a plus.

Benefits

1. Healthcare/Insurance
2. Sports and Hobby Clubs
3. Bonus Incentive
4. A Talented & Experienced Team as your Colleagues
5. An Environment where We Encourage Learning and Progress