IT Support

Harmoni Bali Indonesia; Kuta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in Bali is looking for an IT Support professional responsible for maintaining hardware and software systems, ensuring functionality, and providing technical support to users. Candidates should have a degree in Informatics Engineering and at least 1-2 years of experience in the field.

Qualifications

• Minimum education of D3 or Bachelor's Degree in Informatics Engineering.
• 1-2 years of experience in IT Support essential.
• Proficient in installation and troubleshooting.

Responsibilities

• Install, configure, and maintain hardware and software systems.
• Provide technical support and troubleshoot issues.
• Perform regular data backups and maintain system security.

Skills

Installation of hardware

Configuration of software

Troubleshooting

Basic networking

Communication skills

Analytical skills

Education

D3 or Bachelor's Degree in Informatics Engineering

Job description

This role is responsible for overseeing and maintaining all hardware and software systems and networks.

Key Tasks

1. Install, configure, and maintain hardware, software, networks, and other IT systems.
2. Provide technical support to users (troubleshooting) to resolve hardware and software issues.
3. Ensure that computers are functioning properly and operating as intended.
4. Perform checks to ensure applications are running correctly.
5. Check and update operating systems and user-installed applications.
6. Configure and manage internet browsers used by users.
7. Conduct regular data backups and restore data from the backup system when needed.
8. Maintain system security and manage company data backups.
9. Manage technology systems, including hardware, software, applications, and operating systems.
10. Install and configure network components.
11. Regularly monitor and maintain computer hardware, systems, and networks.
12. Optimize IT systems, such as network performance and protection against cyber threats.
13. Perform periodic company data backups.
14. Ensure system security by using antivirus software and related tools.
15. Update operating systems and applications used by users.
16. Conduct maintenance of both software and hardware components.

1. Minimum education of D3 (Associate Degree) or Bachelor's Degree in Informatics Engineering, Information Systems, or a related major.
2. Minimum 1–2 years of experience in IT Support or a similar position.
3. Proficient in installation, configuration, and troubleshooting of hardware and software.
4. Knowledgeable in basic networking (LAN, WAN, IP Address, etc.).
5. Proficient in computer programs and able to quickly identify computer issues.
6. Possesses good communication and analytical skills.