IT Support

PT Teknologi Internasional Nusantara; Kota Yogyakarta; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading technology company in Indonesia is seeking an IT Support Engineer to ensure all computer systems and applications function smoothly. The ideal candidate will have a Bachelor's degree in Computer Science or Information Systems and at least 2 years of relevant experience. Key responsibilities include troubleshooting hardware and software issues, maintaining device security, and assisting users with technical queries. Strong knowledge of Windows & Linux Operating Systems, as well as networking concepts, is essential.

Qualifications

• Minimum 2 years of working experience in IT Support/Operation roles.
• Must be able to manage troubleshooting of hardware & software.
• Good understanding of LAN, WAN, TCP/IP, and DNS.

Responsibilities

• Ensure all computer equipment and applications are functioning properly.
• Maintain end user device security to protect data.
• Provide technical assistance for incoming queries related to systems.

Skills

Troubleshooting hardware & software

Diagnosing and resolving technical issues

Understanding Operating Systems (Windows & Linux)

Knowledge of Computer Networks (LAN, WAN)

Customer-oriented

Education

Bachelor’s degree in Computer Science or Information System

Tools

Active Directory

Office Suite

Antivirus software

Job description

Qualifications

• Minimum Bachelor’s degree, preferably in Computer Science or Information system.
• Minimum 2 Years of working experience as a IT Support/Operation, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to manage Troubleshooting hardware & software (PC, Laptop, Printer, Scanner, Peripheral).
• Ability to diagnose and resolve basic technical issues.
• Understanding Operation System Windows & Linux (Install, Configuration and Maintenance).
• Understanding Computer Networks (LAN, WAN, TCP/IP, DHCP, DNS and VPN).
• Familiar with Active Directory, Office, Email, Antivirus and Backup Data.
• Customer-oriented and cool-tempered.
• Have the ability to build relationships with business users and have the initiative to work responsibilities.
• Discipline, detail, good problem solving and can be under pressure with target or SLA.

Job Description

• Ensure all computer equipment and applications used by users are working normally.
• Maintain end user device security to protect organization’s data.
• Conduct periodic backup (and restore) procedures to prevent data loss.
• Check and update operating systems and application.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware within the SLA.
• Manage troubleshooting hardware & software user.
• Ensure computers are properly connected to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to communicate.
• Setting up local user accounts, permissions and passwords based on policy and procedures.
• Provide periodic reporting over incidents and problems.
• Track hardware and software inventory including the documentations.
• Support procurement process, disposal and stock opname for IT asset management.