IT Support

Pengiklan Anonim; Kota Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Sebuah perusahaan teknologi di Yogyakarta mencari seorang IT Support untuk memastikan semua perangkat komputer berfungsi dengan baik. Kandidat yang ideal memiliki gelar Sarjana di bidang Ilmu Komputer dan minimal 2 tahun pengalaman di bidang yang sama. Tanggung jawab termasuk manajemen perangkat dan memberikan dukungan teknis untuk pengguna. Perusahaan menawarkan lingkungan kerja yang mendukung dan kesempatan untuk berkembang.

Qualifications

• Minimum 2 Years of working experience as IT Support/Operation or similar role.
• Ability to manage troubleshooting hardware & software.
• Understanding of Windows & Linux OS (Install, Configuration, Maintenance).

Responsibilities

• Ensure all computer equipment and applications are functioning.
• Maintain end-user device security.
• Provide technical assistance for incoming queries.

Skills

Troubleshooting hardware & software (PC, Laptop, Printer, Scanner)

Diagnosing basic technical issues

Understanding of computer networks (LAN, WAN, TCP/IP, DHCP, DNS, VPN)

Customer-oriented

Education

Bachelor’s degree in Computer Science or Information System

Tools

Active Directory

Office

Email

Antivirus

Backup Data

Job description

Responsibilities

• Ensure all computer equipment and applications used by users are working normally.
• Maintain end user device security to protect organization’s data.
• Conduct periodic backup (and restore) procedures to prevent data loss.
• Check and update operating systems and application.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware within the SLA.
• Manage troubleshooting hardware & software user.
• Ensure computers are properly connected to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to communicate.
• Setting up local user accounts, permissions and passwords based on policy and procedures.
• Provide periodic reporting over incidents and problems.
• Track hardware and software inventory including the documentations.
• Support procurement process, disposal and stock opname for IT asset management.

Qualifications

• Minimum Bachelor’s degree, preferably in Computer Science or Information system.
• Minimum 2 Years of working experience as a IT Support/Operation, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to manage Troubleshooting hardware & software (PC, Laptop, Printer, Scanner, Peripheral).
• Ability to diagnose and resolve basic technical issues.
• Understanding Operation System Windows & Linux (Install, Configuration and Maintenance).
• Understanding Computer Networks (LAN, WAN, TCP/IP, DHCP, DNS and VPN).
• Familiar with Active Directory, Office, Email, Antivirus and Backup Data.
• Customer-oriented and cool-tempered.
• Have the ability to build relationships with business users and have the initiative to work responsibilities.
• Discipline, detail, good problem solving and can be under pressure with target or SLA.

Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Support Role?
• How much notice are you required to give your current employer?