IT Support

NTT DATA, Inc.; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global technology services company in Jakarta Selatan is seeking an Associate Information System Engineer to provide enterprise-level IT support. This on-site role involves troubleshooting, maintaining IT infrastructure, and working under supervision to ensure optimal system performance. Ideal candidates should possess a Bachelor's degree in IT and entry-level knowledge in relevant technologies like PowerShell and SQL. Join a company that values diversity and offers a vibrant workplace.

Qualifications

• Entry level knowledge of required infrastructure technology.
• Entry level knowledge of necessary management tools.
• Good technical understanding and troubleshooting skills.

Responsibilities

• Installs, tests and maintains new hardware or software.
• Performs first-level troubleshooting and system analysis.
• Documents work results and actions taken.

Skills

Entry level knowledge of infrastructure technology

Troubleshooting

Good verbal and written communication skills

Knowledge of ITIL support process

Education

Bachelor's degree in Information Technology

Relevant certifications (e.g., CCNA, MCP)

Tools

PowerShell

Python

SQL

Job description

Overview

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Associate Information System Engineer is an entry level subject matter expert, responsible for delivering enterprise-level IT support and maintenance of various IT services into the organization by following guidelines and instructions. The core responsibilities of this role are to learn the skills related to support installation, configuration, operation and maintenance of company infrastructure and systems. This role is supported by senior team members to implement fixes for identified issues considered as less complex in nature. The Associate Information System Engineer generally works under the supervision of more experienced members of the team.

Responsibilities

• Installs, tests and maintains new hardware or software to provide new services.
• Performs first-level troubleshooting and system analysis using standard checklists to resolve incidents and to ensure system availability.
• Performs system administration tasks of which include configuration, systems monitoring, troubleshooting, and support.
• Tests and validates new systems to ensure that it fulfils the request functionality and quality.
• Implements backup and recovery procedures to ensure the needed availability.
• Implements and performs system monitoring for proactive support by collecting examples such as availability, performance metrics and system logs.
• Performs hardware or software upgrades and patching.
• Execute standard changes as part of the Change Management Process.
• Executes tasks as part of the Request Fulfilment.
• Creates and manages tickets for the Incident Management, Change Management and Request Fulfilment.
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
• Performs other tasks as defined, planned, and approved by leadership team.

Qualifications

• To thrive in this role, you need to have:

• Entry level knowledge of the needed infrastructure technology or Software.
• Entry level knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.).
• Entry level knowledge of the underlaying protocols of the used technology.
• Developing proficiency at troubleshooting and good technical understanding.
• Good verbal and written communication skills and able to explain technical content to non-technical stakeholders.
• Knowledge of ITIL support process (Incident, Change and Request Management).
• Entry level understanding of the business processes which are delivered with the managed system.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to work under pressure and meet deadlines.
• Ability to work in a fast-paced environment.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified is beneficial.

Required experience

• Entry level experience in a similar role gained within a similar information technology environment

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NT T DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.