IT Support

PT Cybertrend Intrabuana; Jakarta Selatan; On-site; IDR 50.000.000 - 70.000.000; Full time

Job summary

A leading technology solutions provider in Jakarta Selatan is seeking an IT Support professional to maintain IT operations according to SLA/KPI. The ideal candidate should have a Diploma in a relevant field, with experience in IT support, and strong analytical and communication skills. This role involves troubleshooting, maintaining systems, and supporting new technological deployments. Attractive benefits are offered in an innovative work environment.

Benefits

Investment in personal growth and skills development

Attractive compensation and benefits packages

Innovative and autonomous team culture

Qualifications

• At least 1 year of experience as IT Operation / IT Support / IT Help Desk.
• Experience installing & troubleshooting software/hardware/internet connections.

Responsibilities

• Maintain and upgrade hardware and network infrastructure.
• End-user support through efficient troubleshooting.
• Document system processes and procedures.

Skills

Analytical thinking

Problem solving

High-level written communication

High-level verbal communication

Education

Diploma's Degree in Software Engineering, Computer Science, or similar

Tools

HR Information Systems

Job description

As IT SUPPORT, you will maintain IT Support activity so that it can run well according to the SLA or KPI in supporting the company’s revenue goals.

We are looking someone with:

• A Diploma's Degree in Software Engineering, Computer Science, Information Systems, computer engineering or a similar field
• At least 1 years of experience as a IT Operation / IT Support / IT Help Desk
• Experience using HR Information Systems
• Experience installing & troubleshooting for software or hardware computer / application / internet connection
• Strong analytical thinking and problem solving
• High-level written and verbal communication skills

The work you’ll do:

• Maintain and upgrade hardware and network infrastructure.
• End-user Support day-to-day operations through efficient troubleshooting
• Engage fully and directly, present features and improvements frequently and iteratively with the team. You will own getting your roadmaps out the door, and making sure that your products
• Maintained co-workers' IT systems and hardware
• Installing and configuring software, hardware and networks
• Support the deployment of new technological solutions
• Backup & Restore Data and security system
• Document system processes and procedures

What Cybertrend can offer you:

• The unique opportunity to work within data science and artificial intelligence solution for various industries – real world data science, AI , Data Management and Governance experiences
• Investment in your personal growth and skill development (clear career paths, mentorship and coaching, learning development, etc)
• Attractive compensation and benefits packages
• An open-minded culture with innovative, autonomous teams
• A clear set of company core values that guide everything we do: GROWTH mindset, SOLUTION oriented, INNOVATIVE achiever, COMPASSIONATE, GOTONG ROYONG and Cool & FUN

CYBERTREND INTRABUANA (CBI) is a Solution Business Company that enforces technology solutions and services to deliver business results which is needed by our clients with value solution through technology innovation. We maintain a fundamental commitment to excellence that is manifested in everything we do.

Our mission is to understand and meet the needs of both our clients and consultants by delivering quality, value-added solutions.

We blend creative, strategic planning with expert knowledge to tackle the toughest challenges for businesses. We knew that most businesses build its foundation on information technology. Supported by its highly competent people, a strong work ethic, deep industry expertise, well recognized development methodology and a proven track record, CBI is always ready to offer the right people and technologies to improve the clients’ performance in every part of their business.

Our people are known passionate, technically able consultants with deep industry knowledge. We are fully aware that in such a knowledge-intensive industry, our people and their knowledge, ideas and know-how – are the most crucial asset to bring the best CBI to help our clients achieve high performances.

CYBERTREND INTRABUANA (CBI) is a Solution Business Company that enforces technology solutions and services to deliver business results which is needed by our clients with value solution through technology innovation. We maintain a fundamental commitment to excellence that is manifested in everything we do.

Our mission is to understand and meet the needs of both our clients and consultants by delivering quality, value-added solutions.

We blend creative, strategic planning with expert knowledge to tackle the toughest challenges for businesses. We knew that most businesses build its foundation on information technology. Supported by its highly competent people, a strong work ethic, deep industry expertise, well recognized development methodology and a proven track record, CBI is always ready to offer the right people and technologies to improve the clients’ performance in every part of their business.

Our people are known passionate, technically able consultants with deep industry knowledge. We are fully aware that in such a knowledge-intensive industry, our people and their knowledge, ideas and know-how – are the most crucial asset to bring the best CBI to help our clients achieve high performances.

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