IT Support

Gear Inc.; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in business process outsourcing seeks an IT Support professional in Bali. The role involves configuring systems, troubleshooting, and ensuring network reliability. Candidates should possess a Bachelor's degree in IT or related fields and have 1-2 years of relevant experience. Attractive benefits include health insurance and career development opportunities.

Benefits

Attractive basic salary

Allowance for attendance, transportation, and overtime

Mental Health Care service

BPJS Kesehatan

BPJS Ketenagakerjaan

Private Health Insurance

Monthly internal events

Paid leave

Career path

Qualifications

• 1-2 years experience as Junior IT/IT Support/IT Staff.
• Solid understanding of networking.
• Knowledge of configuration VRRP for router Mikrotik.

Responsibilities

• Configure internal systems and troubleshoot technical issues.
• Upgrade network infrastructure and install servers.
• Train new users and monitor server performance.

Skills

Problem-solving

Communication

Networking

System security

Education

Bachelor Degree in Information Technology

Computer and Network Engineering

Software Engineering

Computer Science

Tools

Mikrotik

Cisco

Windows Server

Cambium

Unifi

Aruba

Job description

ABOUT US

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

JOB INFORMATION

Job title: IT Support

Job Description

• Configure internal systems.
• Diagnose and troubleshoot technical issues.
• Upgrade the network infrastructure.
• Install servers, devices and firewalls.
• Train new system users and set up their accounts.
• Monitor the performance of servers, software and hardware.
• Ensure the smooth deployment of new applications.
• Update technical documentation.

Job Requirement

• Graduate as Bachelor Degree. Majoring in Information Technology, Computer and Network Engineering, Software Engineering, Computer Science, or other related majors.
• Experience 1-2 years as Junior IT/ IT Support / IT Staff.
• Can communicate in English.
• Solid understanding of networking.
• Have knowledge of configuration VRRP - High Availability for router Mikrotik, switch Cisco.
• Have knowledge about setup and installing the Access Point (Wifi) Cambium, Unifi, and Aruba.
• Have knowledge about setup and installing the Windows Server system (Active Directory, GPO).
• Knowledge of system security techniques.
• Good problem-solving and communication skills.

Benefit

• Attractive basic salary
• Allowance (attendance, transportation, overtime, and public holiday)
• Mental Health Care service (on site Psychologist and mental health application)
• BPJS Kesehatan
• BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path

Working Environment

• International, fun, and professional working environment:
• Working closely with experienced foreign experts;
• Free drinks (coffee, mineral water, etc.)
• Training and career development opportunities;
• Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali