IT Support

Humana International Group; Daerah Khusus Ibukota Jakarta; On-site; USD 12.000 - 18.000; Full time

Job summary

A prominent IT services company is seeking an experienced IT Infra Support professional to oversee ticketing and applications management, network, and infrastructure. The ideal candidate will hold a Bachelor's degree in IT and have a strong background in virtualization technologies and infrastructure management tools. Excellent analytical, interpersonal, and communication skills are essential for this role as it requires effective collaboration with internal and external teams.

Qualifications

• 2-3 years experience in IT Infra Support & Operation.
• Good knowledge of VMware, Linux & Windows.
• Experience with firewall and log management.

Responsibilities

• Manage ticketing and applications.
• Oversee network and infrastructure management.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor degree in IT/Informatics Engineering/Computer Science

Tools

Fortigate Firewall

Zabbix

Wazuh SIEM

Acronis Backup

Job description

Job Descriptions :

• Ticketing & Applications Management
• Switch & Network Management
• Infrastructure Management

Requirements :

1. Bachelor degree in major IT/Informatics Engineering/Computer Science.
2. Have 2-3 years work experience in IT Infra Support & Operation
3. Have good analytical skills to analyze problems systematically
4. Good interpersonal skills
5. Able to work responsively, effectively and have good communication skills to interact with internal and external teams.
6. Good knowledge in concept of virtualization server Technology (VMware Cloud Computing).
7. Good knowledge in concept of OS (Linux & Windows).
8. Good knowledge in concept of Basic Firewall, Log Management, Backup Management, and Access Management.
9. Have experience using product tools Fortigate Firewall, Zabbix, Wazuh SIEM, Acronis Backup (+ point)