IT Service Desk Technician

PT Corinthian Industries Indonesia; Majalengka; On-site; IDR 245.700.000 - 327.601.000; Full time

Job summary

A leading manufacturing company in Majalengka is looking for an IT Support Specialist. You will provide first contact support for IT issues, log incidents, and escalate as necessary. Required qualifications include a minimum of a D3/S1 degree in IT and good English speaking skills. This role offers a dynamic work environment in a well-established company with a focus on innovation and operational excellence.

Qualifications

• Must be willing to work in Majalengka, West Java.
• Strong understanding of IT infrastructure principles.
• Good spoken English skills.

Responsibilities

• Provide first contact support for IT issues.
• Log incidents and track through ITSM System.
• Escalate incidents to relevant support teams.
• Analyse incident trends and assign problems.
• Produce daily and weekly trend reports.

Skills

English communication

IT infrastructure knowledge

Problem analysis

Education

Min. D3/S1 in IT

Job description

Responsibilities

• Provide first contact support of incoming IT issues and requests to the service desk to ensure courteous, timely, and effective resolution of end-user issues.
• Log all incidents and track the progress through the ITSM System (ServiceNow).
• Escalate incidents to relevant support teams as required.
• Analyse trends in incidents and create and assign problems ticket.
• Produce and maintain daily and weekly trend reports.

What We're Looking For

• Willing to be placed in Majalengka, West Java.
• Min. D3/S1 from IT major.
• Actively speak English.
• Broad knowledge and understanding of IT infrastructure principles.

About PT Corinthian Industries Indonesia

PT Corinthian Industries Indonesia is a fully integrated door manufacturing company. We specialise in engineered joinery construction doors, jambs and frames for international markets. We produce quality products, fully tested and certified for distribution across global markets. Our facilities in Bogor and Majalengka specialising in high volume door production and worldwide delivery. Our customers include some of the largest wholesale door distributors and DIY chains around the world. With a strong focus on innovation, sustainability, and operational excellence, we have established a reputation for delivering exceptional products and services to our customers.