IT Service Desk

Job Responsibilities

1. Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person.
2. Diagnose and troubleshoot hardware, software, and network problems.
3. Resolve common issues independently using established protocols and knowledge base resources.
4. Escalate complex or unresolved issues to senior technicians or other relevant teams.
5. Document support interactions and solutions for future reference.
6. Maintain and update knowledge base articles with new information and solutions.
7. Train and onboard new users on software and equipment.
8. Monitor system performance and identify potential problems.
9. Generate reports on support activity and trends.
10. Ensure adherence to company policies and procedures related to IT security and data privacy.

AGIT is a Digital Service Provider that offers a one-stop solution for digital services. Since 1983, AGIT has been part of PT Astra International Tbk Group, a conglomerate in Indonesia with 212 subsidiaries and affiliate companies across seven lines of business: automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property.

As a Digital Service Provider, AGIT has transformed its business focus from solely providing ICT infrastructure and application-related services to offering comprehensive One-Stop Solutions for Digital Services, both in on-premise and cloud infrastructure models. We aim to assist our customers in their digital transformation through the implementation of digital technology and solutions.

Our Digital Solution Portfolios encompass four main pillars that support the entire journey required for digital transformation, including Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services.