IT Security Operational

Humana International Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company in Jakarta is seeking an IT Infrastructure Support Specialist with a Bachelor's degree in IT and 2-3 years of experience. Responsibilities include monitoring devices, OS patch management, and collaborating with technical teams. Strong analytical skills and knowledge of virtualization concepts are essential. English language proficiency required. This role offers the opportunity to enhance system reliability and quality.

Qualifications

• 2-3 years of work experience in IT infrastructure support & operation.
• Good knowledge of basic firewall, log management, backup management, and access management.

Responsibilities

• Monitor availability and performance of devices or virtual machines.
• Maintain OS patch management for servers and network.
• Investigate root causes of problems and create reports.
• Collaborate with technical and development teams.
• Proactively analyze problem trends for system improvements.

Skills

Strong analytical skills

Good interpersonal skills

Ability to work responsively

Good knowledge of virtualization server concepts

Good knowledge of OS concepts

Experience with Fortigate Firewall

English language skills

Education

Bachelor's degree in IT, Informatics Engineering, or Computer Science

Tools

Fortigate Firewall

Zabbix

Wazuh SIEM

Acronis Backup

Job description

Responsibilities

• Day-to-day monitoring availability and performance of devices or virtual machines.
• Day-to-day monitoring the network and services.
• Day-to-day monitoring the backup and replication.
• Monitoring auto scanning on endpoint antivirus.
• Monitoring security events and threats from SIEM, firewall and EDR tools.
• Monitoring SSL, domain, and license expiration dates.
• Handling service and change requests from customers and internal teams.
• Maintenance for OS patch management (server, firewall, network).
• Investigate, analyze, and understand the root causes of problems.
• Creating reports on problems identified, actions taken, and workarounds implemented.
• Provide assistance and evaluate the impact of problems on the business.
• Collaborate with other team members, including technical, development, infrastructure and security support.
• Proactively analyze problem trends and seek opportunities to improve system reliability and quality and prevent future problems.

Qualifications

• Bachelor\'s degree in IT, Informatics Engineering, or Computer Science. 2-3 years of work experience in IT infrastructure support & operation.
• Strong analytical skills to analyze problems systematically.
• Good interpersonal skills.
• Ability to work responsively, effectively, and communicate well with internal and external teams.
• Good knowledge of virtualization server concepts (VMware, cloud computing).
• Good knowledge of OS concepts (Linux & Windows).
• Good knowledge of basic firewall, log management, backup management, and access management.
• Experience using Fortigate Firewall, Zabbix, Wazuh SIEM, Acronis Backup (+ point).
• English language skills.